RMA Associate

Job Summary:

The RMA Associate is responsible for providing administrative support for the customer returns processing function, placing and maintaining customer returns, providing information on stock availability, creating and maintaining department and product files, and creating correspondence.

Duties and Responsibilities:

• Verify that products returned match products listed on return merchandise authorization (RMA)
• Process returned products through company system: create sale order, receive and transfer product to service Dept. etc.
• Enter service order for Service department
• Inspect, repack, restock unused product
• Able to work with biohazard products
• Compile data and generates requested reports
• Maintain regular attendance in accordance with current position needs and department expectations, as defined by divisional executive management
• Perform all other duties as assigned or required

Minimum Qualifications:

• Minimum 2 years of experience as an RMA Associate
• Must have strong computer skills and successful experience working with spreadsheets, word processors, and database programs
• Experience in using ERP systems for receiving RMAs
• Ability to read and understand general correspondence, periodicals, and procedures
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Experience in packing and shipping activities
• Minimum of 50 pounds lifting
• High School diploma or GED is required

Preferred Qualifications:

• Knowledge of experience in GMP requirements and preferably ISO-9000 requirements
• Some prior use of a forklift

We offer you:

• Appreciative cooperation, flat hierarchies
• Development opportunities in an innovative company
• Complete introduction training
• Performance-related and success-oriented remuneration compensation, company pension plan
• Company car, company mobile phone
• Flexible working hours
• 30 days annual leave
• Regular national and international team events