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Customer Success Manager, DACH, Mid-Touch

vor 2 Monaten


Berlin, Berlin, Deutschland Personio Vollzeit

The Role: Unlocking Customer Potential at Personio

This is an exciting opportunity to join our Emerging Corporates Team as a Customer Success Manager, where you will play a critical role in driving customer value and growth. As a key member of our team, you will be responsible for managing a portfolio of international customers in the Mid Market segment, providing exceptional customer experience, and identifying opportunities for upsell and expansion.

Key Responsibilities:

  • Develop and execute customer success plans to drive adoption, retention, and growth of our customers.
  • Build and maintain strong relationships with customers, acting as their primary point of contact and trusted advisor.
  • Utilize data and analytics to inform customer success strategies and drive business outcomes.
  • Collaborate with cross-functional teams to identify and pursue upsell opportunities and develop strategic plans for customer expansion.
  • Act as a voice of the customer, providing feedback and insights to inform product development and improve customer experience.

Requirements:

  • 5+ years of experience in customer-facing roles, preferably in a SaaS company.
  • Proven track record of driving customer success, adoption, and retention.
  • Strong analytical and problem-solving skills, with ability to prioritize and execute multiple projects simultaneously.
  • Excellent communication and interpersonal skills, with ability to build strong relationships with customers and internal stakeholders.
  • Fluency in German and English, with ability to communicate effectively in both languages.

About Personio:

Personio is a leading HR technology company that is revolutionizing the way HR operates. We believe in hiring driven individuals who want to make an impact and are passionate about delivering exceptional customer experiences. If you are a motivated and results-driven professional who is looking for a challenging and rewarding role, we encourage you to apply.