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Customer Success Manager DACH

vor 2 Monaten


Berlin, Berlin, Deutschland Talon GmbH Vollzeit
About the Role

We are seeking a highly skilled Customer Success Manager DACH to join our dynamic team. As a key member of our Customer Success organization, you will be responsible for building strong relationships with our customers in the DACH region to drive product adoption and turn customer insights into actionable feedback.

Key Responsibilities
  • Build relationships with customers to understand their goals and pains, drive adoption, and translate that into actionable insights for our Sales, Marketing, and Product teams
  • Connect customers' marketing objectives with our technical, API-driven product and clearly explain complex product configuration steps
  • Collaborate with technical operations and the development team to integrate Talon.One and troubleshoot technical issues
  • Communicate at both one-to-many and one-on-one levels, across role types, organization level, and cultures
  • Document and share important information about our Customers to keep a clear internal record, build training resources, and reduce support tickets
  • Design Customer Success processes that help us rapidly scale our highly custom, enterprise solution
  • Coordinate a wide range of projects effectively and simultaneously, like process improvements, feature input, product launches, and customer implementation
Requirements
  • Passion for tech and experience with SaaS products and APIs
  • Founded experience working in Customer Success, Account Management, or another client-facing role
  • Experience working with diverse stakeholders both internally and externally Marketing, Developers, Sales, and Executives
  • Exceptional communication skills in spoken and written English and German
  • Empathetic, positive attitude with a desire to help our customers reach their goals
  • Flexible approach and an ability to operate effectively with uncertainty and change
What We Offer
  • Learning budget and LinkedIn Learning
  • 30 vacation days
  • In-house German language courses
  • Discounted Urban Sports Club membership and BVG ticket
  • Work-Dog-Balance, your best friend is more than welcome
  • Mental health support
Why Work for Us
  • The right attitude: modern methods and a diverse, creative workspace with an open and international culture
  • Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team
  • Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn
  • A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware
  • High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees