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Front of House Operations Manager

vor 2 Monaten

Berlin, Berlin, Deutschland HAGIUS Vollzeit
About HAGIUS

HAGIUS is a high-end fitness and wellness center located in Berlin, offering a unique and luxurious experience for its members. Our mission is to provide a safe and welcoming environment where individuals can achieve their health and fitness goals.

Job Summary

We are seeking a highly motivated and experienced Front of House Supervisor to lead our team in managing day-to-day operations. The successful candidate will be responsible for ensuring the seamless operation of our studio and its surroundings, fostering a supportive environment for our team members, and creating memorable experiences for our guests.

Key Responsibilities
  • Team Leadership: Lead a dynamic team of Front of House employees to ensure the efficient operation of our studio and its surroundings.
  • Environment Maintenance: Foster a clean and organized environment by leading your team in the meticulous maintenance of furnishings and equipment.
  • Guest Experience: Inspire and guide your team to provide warm greetings, efficient check-ins, and helpful guidance throughout the guest's visit.
  • Inventory Management: Ensure our studio is well-stocked with towels, water bottles, equipment, and toiletries, ensuring our guests always feel cared for.
  • Communication: Share your passion for HAGIUS with our guests through engaging presentations and explanations delivered by your enthusiastic team.
  • Problem-Solving: Empower your team to swiftly and effectively address guest requests and concerns, ensuring every interaction reflects our commitment to excellence.
  • Professional Development: Nurture the professional development of your team by facilitating their attendance at communication meetings and training sessions.
  • Accountability: Uphold our company values and standards with integrity, inspiring your team to do the same in every aspect of their role.
Requirements
  • Leadership Experience: Proven work experience in a similar role demonstrating leadership and success in managing operations effectively.
  • Service Mindset: Attentive and service-minded attitude, dedicated to providing exceptional experiences for our guests.
  • Communication Skills: Excellent presentation skills with meticulous attention to detail and a commitment to upholding the highest standards of cleanliness and organization.
  • Organizational Abilities: Strong organizational and multitasking abilities, thriving in a fast-paced environment while maintaining efficiency and effectiveness.
  • Language Skills: Active listening and effective communication skills in both German and English, enabling seamless interaction with guests and team members.
  • Teamwork: Team-oriented mindset, fostering collaboration and cooperation among colleagues to achieve common goals.
  • Flexibility: Flexibility to work varying shifts, demonstrating adaptability and commitment to meeting the needs of our dynamic environment.