Support Services Specialist

vor 1 Monat


Bretten, Baden-Württemberg, Deutschland SEEBURGER Vollzeit

Accelerate Business Growth with SEEBURGER

At SEEBURGER, we're passionate about helping businesses succeed through innovative solutions. As a Support Engineer in our Support Services team, you'll play a crucial role in ensuring our customers' IT systems run smoothly.

Your Key Responsibilities

  • Monitor customer systems and resolve errors in a timely manner
  • Provide technical support for EDI data transfer in German and English
  • Analyze and resolve process errors, coordinating with customers and trading partners
  • Establish and maintain technical EDI connections with new trading partners
  • Work collaboratively with our customers to improve the operation of SEEBURGER solutions
  • For premium customers, take on the role of Designated Support Engineer, ensuring high service quality and customer satisfaction

Your Profile

  • Strong basic IT knowledge, including network, operating system, and ERP user knowledge
  • Solid education in information technology or business information technology
  • Experience in IT administration, system, or application support
  • Familiarity with EDI/B2B, MFT, EAI, and API environments, as well as communication protocols, server operating systems, application servers, and databases
  • Excellent written and spoken German and English skills

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