Support Services Specialist
vor 3 Wochen
Accelerate Business Growth with SEEBURGER
At SEEBURGER, we're passionate about helping businesses succeed by integrating their IT systems and making data flow seamlessly. As a Support Engineer in our Support Services team, you'll play a crucial role in ensuring our customers' systems are running smoothly and efficiently.
Your Key Responsibilities
- Monitor customer systems and resolve errors in a timely manner
- Provide technical support to customers and trading partners on EDI data transfer
- Analyze and resolve process errors, coordinating with customers and trading partners
- Establish and maintain technical EDI connections with new trading partners
- Work collaboratively with our customers to improve the operation of SEEBURGER solutions
- For premium customers, take on the role of Designated Support Engineer, ensuring high service quality and customer satisfaction
Your Profile
- Strong basic IT knowledge, including network, operating system, and ERP user knowledge
- Solid education in information technology or business information technology
- Experience in IT administration, system, or application support
- Familiarity with EDI/B2B, MFT, EAI, and API environments, as well as communication protocols, server operating systems, application servers, and databases
- Excellent written and spoken German and English skills
Join Our Team in Bretten
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