Aktuelle Jobs im Zusammenhang mit Service Delivery Manager - Hamburg, Hamburg - Hapag-Lloyd
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Hamburg, Hamburg, Deutschland Hapag-Lloyd VollzeitJob Title: Service Delivery ManagerWe are seeking a highly motivated and experienced Service Delivery Manager to join our team at Hapag-Lloyd. As a key member of our digital transformation journey, you will play a crucial role in building a new and innovative work environment that improves customer experience through self-service features, automated...
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Service Delivery Manager
vor 4 Wochen
Hamburg, Hamburg, Deutschland Hapag-Lloyd VollzeitJob Title: Service Delivery ManagerWe are seeking a highly motivated and experienced Service Delivery Manager to join our team at Hapag-Lloyd. As a key member of our digital transformation journey, you will play a crucial role in building a new and innovative work environment that improves customer experience through self-service features, automated...
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Service Delivery Manager
vor 4 Wochen
Hamburg, Hamburg, Deutschland Hapag-Lloyd VollzeitJob Title: Service Delivery ManagerWe are seeking a highly motivated and experienced Service Delivery Manager to join our team at Hapag-Lloyd. As a key member of our digital transformation journey, you will play a crucial role in building a new and innovative work environment that improves customer experience through self-service features, automated...
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Service Delivery Manager
vor 4 Wochen
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Service Delivery Manager
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Hamburg, Hamburg, Deutschland Hapag-Lloyd AG VollzeitJob DescriptionWe are seeking a highly motivated and experienced Service Delivery Manager to join our team at Hapag-Lloyd AG. As a key member of our digital transformation journey, you will play a crucial role in building a new and innovative work environment that improves customer experience through self-service features, automated processes, and increased...
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Service Delivery Manager
vor 1 Monat
Hamburg, Hamburg, Deutschland Hapag-Lloyd AG VollzeitJob DescriptionWe are seeking a highly motivated and experienced Service Delivery Manager to join our team at Hapag-Lloyd AG. As a key member of our digital transformation journey, you will play a crucial role in building a new and innovative work environment that improves customer experience through self-service features, automated processes, and increased...
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Mainframe-Experte gesucht: Service Delivery Manager
vor 2 Wochen
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Cloud Service Delivery Manager
vor 2 Monaten
Hamburg, Hamburg, Deutschland glueckkanja VollzeitÜberblickAls Cloud Service Delivery Manager bei glueckkanja bist du verantwortlich für die strategische Planung und Durchführung von Cloud Services. Du entwickelst Service-Descriptions und Onboarding-Prozesse, verantwortest Service-Onboardings und Transitions mit unseren Kunden und identifizierst Verbesserungs- und weiteres...
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Cloud Service Delivery Manager
vor 2 Monaten
Hamburg, Hamburg, Deutschland glueckkanja VollzeitÜberblickAls Cloud Service Delivery Manager bei glueckkanja bist du verantwortlich für die strategische Planung und Durchführung von Cloud Services. Du entwickelst Service-Descriptions und Onboarding-Prozesse, verantwortest Service-Onboardings und Transitions mit unseren Kunden und identifizierst Verbesserungs- und weiteres...
Service Delivery Manager
vor 2 Monaten
Hapag-Lloyd is a leading global container shipping company with a fleet of modern vessels and a total transport capacity of 11.9 million TEU. Our Liner Shipping segment has around 13,000 employees and offices in over 100 countries, providing fast and reliable connections between more than 400 ports worldwide.
Responsibilities and TasksWe are seeking a highly skilled Service Delivery Manager to play a key role in our digital transformation journey. The successful candidate will be responsible for:
- Building a new and innovative work environment to improve customer experience through self-service features, automated processes, and increased visibility.
- Supporting the Product Owner of Import Customer Service process, conceptualizing and driving the development of IT projects to improve customer service effectiveness and efficiency.
- Representing the voice of the customer in an agile framework, translating user needs into user stories, and maintaining the product backlog and prioritizing user stories based on importance and dependencies for implementation.
- Developing and aligning proposals with stakeholders to optimize and harmonize CS processes to accommodate and outperform customer requirements and establish a market differentiator.
- Maintaining close relations with Regional Customer Service Managers, Regional BSDs, GPX, IT, and other CEO departments.
- Taking quick and deliberate decisions regarding features aligned with the company's goals.
- Ensuring that all deliverables reflect improved quality for customers and more efficient processes and/or extra revenue streams for Hapag-Lloyd.
To be successful in this role, you should have:
- Experience in an Area, GCC, Regional Customer Service, and demonstrate experience in project work.
- Ability to create a business concept from scratch, prepare content for training, and change management material.
- Excitement about challenging the status quo, coming up with creative and innovative solutions, and implementing them.
- Motivation to take ownership in a dynamic project environment, lead working groups, and work independently on project deliverables to deliver them within the committed timeline.
- Ability to build strong relationships with internal stakeholders in the business- and IT teams.
- Assertive personality and ability to convince relevant stakeholders in the organization.
- Excellent command of spoken and written English.
We offer:
- Constantly new, responsible tasks, the opportunity to introduce solutions that you are personally convinced of.
- Excellent opportunities for further development, supported by a wide range of training and development opportunities.
- Competitive remuneration (13 salaries + vacation pay) and social benefits, as well as a permanent employment contract.
- At least 28 days of vacation, flextime, capital-forming benefits, company pension plan.
- Company restaurant with daily changing, high-quality dishes to choose from as well as coffee bar.
- Central location between the main train station and Jungfernstieg as well as subsidy for public transportation.
- Hybrid work model: 3 weekdays at our headquarters in the heart of Hamburg and 2 weekdays mobile work.
- Health and company sports programs (e.g. yoga, sailing, company doctor, etc.) as well as bicycle leasing.
