Experte für Client Management und Support

vor 2 Wochen


Hamburg, Hamburg, Deutschland CANCOM Vollzeit
Beschreibung der Rolle

Als Spezialist für Unified Endpoint Management L2 bei CANCOM verantwortest du den technischen Support für unsere Kunden im deutschen Bankensektor. Deine Aufgaben umfassen:

  • Technischer Support: Du bist für den technischen Support von Client Management-Lösungen wie Intune, JAMF und SCCM verantwortlich.
  • Ticket-Management: Der überwiegende Teil des Supports erfolgt über das Ticketing-System Service Now. Gelegentlich kannst du auch per Telefon kontaktiert werden.
  • Standardbetreuung: Du betreust Anfragen, Vorfälle und Änderungen gemäß ITIL-Standards.
  • Patching und SW-Paketierung: Während geplanter Wartungsfenster packst und installierst du Updates und Software-Pakete.

Unser Unternehmen bietet eine vielfältige und dynamische Umgebung, in der du deine Fähigkeiten und Erfahrungen einbringen kannst, um unsere Kunden bestmöglich zu unterstützen.



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