Service Coordinator

vor 2 Wochen


Schöneck, Sachsen, Deutschland Tiger Resourcing Group Vollzeit
Job Title: Service Coordinator

Job Summary:
We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Tiger Resourcing Group. As a Service Coordinator, you will be responsible for receiving and logging incoming service calls from customers, allocating engineering resources to ensure successful and timely completion of service calls, and maintaining service contract files to ensure all information is up to date and accurate.

Key Responsibilities:
• Receive and log all incoming service calls from customers
• Allocate engineering resources to ensure successful and timely completion of service calls
• Maintain service contract files to ensure all information is up to date and accurate
• Organize engineer diaries to ensure time is allocated productively
• Maintain out-of-hours call-out rota for engineers and ensure cover is provided at all times

Secondary Responsibilities:
• Answer overflow of telephone calls
• Assist in overflow of administration and office requirements which may include overtime or flexibility in hours

Task Frequency:
• On Demand: Answer incoming telephone calls and create service work orders, monitor emails and create service work orders, book PPM calls
• Every 30-60 minutes: Monitor progress of engineer activity and allocate calls accordingly to ensure contracted response times are met, update end user helpdesk systems, check any incomplete calls and arrange return visits, order equipment or request quotes as necessary
• Daily: Enter new work orders from the previous night's activity, contact LSPs for updates on the activity of their calls, provide feedback to end users of the day's calls, produce invoices for the day's calls, produce internal report for the day's activity, produce 'check in' report for the following day's activity, ensure that out-of-hours cover is in place for the coming night/weekend
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