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Customer Support Specialist

vor 2 Monaten

Weinheim, Baden-Württemberg, Deutschland Syntax Systems Vollzeit
About the Role

We are seeking a highly motivated and detail-oriented individual to join our Customer Support Center as a working student. As a key member of our team, you will play a vital role in providing exceptional support to our customers and gaining valuable experience in the field of IT.

Key Responsibilities
  • Provide timely and effective support to customers through various channels, including phone and email
  • Document and track customer inquiries and issues in our ticketing system
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of our products and services to provide accurate and informative responses
  • Participate in ongoing training and professional development to stay up-to-date with industry trends and best practices
Requirements
  • Currently pursuing a degree in a related field, such as computer science or information technology
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment
  • Strong technical skills, with a willingness to learn and adapt to new technologies
  • Proficiency in English, with the ability to communicate effectively with customers and colleagues
  • Availability to work a minimum of 18 hours per week, with the possibility of increased hours during semester breaks
What We Offer

As a working student at Syntax Systems, you will have the opportunity to gain valuable experience in a dynamic and fast-paced environment. You will work closely with our experienced team to develop your skills and knowledge, and will have access to ongoing training and professional development opportunities.

We are committed to providing a supportive and inclusive work environment, and offer a competitive compensation package and benefits.