Client Value Partner

vor 2 Wochen

Munich, Bayern, Deutschland Celonis Vollzeit

About the Role

The Client Value Partner is a critical role within our Value Engineering team, responsible for spearheading data-driven business transformation with our most strategic Retail customers. As a trusted advisor, you will lead extensive teams of Celonis experts to ensure the success and satisfaction of our top customer base on their journey to realizing value with Celonis.

Key Responsibilities

  • Develop and maintain strong relationships with key stakeholders, including C-level internal/external executives, embedding Celonis into their strategic objectives.
  • Ensure engagements are properly staffed, leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
  • Mentor customers on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform
  • Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.
  • Responsible for the end-to-end customer value journey (landing, expanding, adoption and renewing)
  • Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
  • Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
  • Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.
  • Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
  • Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.

About Us

Celonis is a global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes. As a Client Value Partner, you will be part of our mission to drive business transformation and deliver value to our customers.

What We Offer

  • The unique opportunity to work with industry-leading process mining technology
  • Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
  • Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more)
  • Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
  • A global and growing team of Celonauts from diverse backgrounds to learn from and work with
  • An open-minded culture with innovative, autonomous teams
  • Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)

Join Us

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are passionate about making processes work for people, companies, and the planet.

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