Client Value Partner

vor 2 Wochen


Munich, Bayern, Deutschland Celonis Vollzeit

We're seeking a seasoned professional to spearhead our mission of data-driven business transformation with our most strategic Retail customers. As a Client Value Partner, you will lead extensive teams of Celonis experts to ensure the success and satisfaction of our top customer base on their journey to realizing value with Celonis.

The Client Value Partner will be the primary accountable lead and trusted advisor, dedicated to driving value for a select group of Retail customers. This involves engaging with C-level executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources.

Key responsibilities include:

  • Develop and maintain strong relationships with key stakeholders, including C-level internal/external executives, embedding Celonis into their strategic objectives.
  • Ensure engagements are properly staffed, leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
  • Mentor customers on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform
  • Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.

Additionally, the Client Value Partner will:

  • Responsible for the end-to-end customer value journey (landing, expanding, adoption and renewing)
  • Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
  • Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
  • Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us as we make processes work for people, companies and the planet.


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