Service Desk Agent
vor 2 Wochen
About the Role
We are seeking a highly skilled Service Desk Agent to join our team at TUI. As a Service Desk Agent, you will be the first point of contact for all IT issues, providing technical support and assistance to our customers.
Key Responsibilities
- Provide technical support and assistance to customers via phone, email, and chat
- Analyze and resolve IT incidents and problems
- Document and maintain accurate records of customer interactions
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain knowledge of TUI's IT systems and applications
About You
- Vocational qualification in IT or related field
- 1-2 years of experience in IT support or customer service
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Strong technical skills and knowledge of IT systems and applications
About Our Offer
- Opportunity to work with a leading global tourism group
- Competitive salary and benefits package
- Opportunities for career growth and development
- Flexible working hours and remote work options
What We Offer
- Health and wellbeing support
- Development and career opportunities
- Additional benefits relevant to the local market
How to Apply
If you are a motivated and customer-focused individual with a passion for IT, we encourage you to apply for this exciting opportunity.
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