Solution Architect, EMEA

Vor 4 Tagen

Munich, Bayern, Deutschland Reputation Vollzeit
About the Role

We are seeking a highly skilled and experienced Solution Architect to join our team at Reputation. As a key member of our Solution Architects group, you will play a pivotal role in driving the success of our Onboarding solutions across the UK.

Key Responsibilities
  • Pre-sales Scoping and Solution Design
    • Lead the scope definition, design, and architecture of complex workflows tailored to meet customer requirements.
    • Draft solution proposals that are fit for purpose within our platform capabilities.
    • Drive continuous improvement initiatives to enhance solution scalability, reliability, and efficiency.
    • Document complex uses of our platform at a client project level, ensuring that other teams in the organization can intuitively understand, support, and maintain them.
  • Communication
    • Develop strong verbal and non-verbal communication skills to easily translate technical concepts into layman's terms.
    • Understand how and when to use diagrams to illustrate concepts, tailored to the intended audience.
    • Communicate effectively with IT teams in DevOps, Engineering, client, and third-party vendors at a technical level.
    • English is the primary language within Reputation.
  • Forensic Ability
    • Demonstrate skill in investigating an issue reported by a stakeholder, following the evidence through to root cause and diagnosis.
    • Collaborate with technical account management, support, and engineering teams to clearly articulate where an issue has been found.
    • Understand that easy investigation of an issue requires preparation in the solution in advance.
  • Customer Engagement
    • Engage directly with enterprise and strategic customers to understand their unique challenges and requirements.
    • Provide expert guidance and solutions to address customer needs, ensuring maximum value realization.
    • Engage as required in the onboarding process to implement proposed solutions and provide guidance as a subject matter expert as appropriate.
  • Innovation and Thought Leadership
    • Drive innovation in solution design and architecture, leveraging emerging technologies and best practices.
    • Partner with other Customer Success teams to provide expertise and facilitate wider understanding of complex workflows.
  • Operational Excellence
    • Streamline internal processes and workflows to improve operational efficiency and scalability of complex workflows within platform capabilities.
    • Implement metrics and KPIs to measure the effectiveness of solution deployments and customer satisfaction with a focus on the Solution Architect Team.

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