Aktuelle Jobs im Zusammenhang mit Head of Customer Relationship Management - Leipzig, Sachsen - HomeToGo


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Head of Customer Relationship Management

vor 2 Monaten


Leipzig, Sachsen, Deutschland HomeToGo Vollzeit

About HomeToGo

HomeToGo is a leading online marketplace for vacation rentals, offering a wide range of properties for every taste and budget. Our team is passionate about making great accommodations accessible to everyone, driven by innovation and sustainability, and supported by a collaborative and open-minded team.

Our Mission

We are committed to recognizing and nurturing exceptional talent, which is the foundation of our growth. We actively recruit candidates from around the world and sponsor visas for Germany. Join our international team and embark on an exciting journey

About Kurz Mal Weg

Kurz Mal Weg has been a leading provider of short-term travel solutions for over 15 years, offering around 17,000 daily short-term travel options. Our customers can easily book from home, whether it's a wellness retreat, an active holiday, a city break, or a romantic weekend getaway.

Our Team

As part of the HomeToGo group, we are also part of the world's largest online marketplace for vacation rentals. We are looking for a highly motivated and experienced professional to join our team as a Head of CRM.

Your Contribution

As the Head of CRM, you will be responsible for developing and implementing our CRM strategies, leading a team of 2-3 members, and ensuring the smooth operation of our CRM systems. You will work closely with our product and engineering teams to deliver innovative solutions that drive customer engagement and loyalty.

Key Responsibilities

  • Lead a team of 2-3 members, providing guidance and support to ensure the success of our CRM initiatives.
  • Develop and implement CRM strategies and solutions that drive customer engagement and loyalty.
  • Oversee the technical infrastructure and optimization of our CRM systems to ensure seamless operation.
  • Work with the team to identify and develop relevant customer segments for targeted, automated, and personalized customer communication.

Requirements

  • Hold a university degree and have at least 5 years of experience in B2C CRM, with a focus on technical projects.
  • Have experience with large data sets and IT projects, and enjoy working with complex data.
  • Have experience in coordinating complex CRM projects across multiple teams, such as product and engineering, with excellent project management skills.
  • Be a team player with excellent communication and collaboration skills, and a strong analytical focus.
  • Have knowledge of additional CRM solutions, particularly Emarsys, is an advantage.
  • Have fluent German language skills and good English language skills.

What We Offer

  • Team Spirit: We value a positive and collaborative team environment, with regular team events and a flat hierarchy that encourages open communication and feedback.
  • Transparent Communication and Living Feedback Culture: We offer a flexible work environment, with the possibility of remote work, and a range of benefits, including free drinks and events, travel discounts, and additional perks.