Contact Center Manager
vor 1 Monat
About Nexi Germany
We are a leading PayTech company in Europe, with a presence in over 25 countries. Our company has over 80 years of experience and offers plenty of opportunities for personal and professional growth.
Why Work with Us in 2024?
As a digital banking innovator, we shape the future of payments and customer experience. Join us to be part of a diverse team, collaborating with colleagues from across Europe. Our global merger has created immense opportunities for personal growth and collaboration.
About Your Future Role
You will be leading our Contact Centre services in Germany, providing excellent customer experience to our customer banks and their cardholders. Our Contact Centre operates 24/7/365, and you will be responsible for a large team of 35-40 highly skilled front-line agents.
What We Offer
We offer a competitive package, including an attractive salary, well-structured training, and constant support from your manager. You will also enjoy a hybrid way of working, flexible work hours, home equipment allowance, and equipment needed for the role. Additionally, you will have access to a voluntary pension fund and referral bonuses for recommending new team members.
Requirements
We are looking for a colleague with relevant education and extensive experience in customer service, especially in the contact centre environment. You should have a proven track record of leading large contact centre teams, strong analytical skills, and excellent leadership and people management skills. You should also have excellent communication skills in German and English, both verbal and written.
What Makes You the Best Person for This Job?
We are looking for a proactive and positive person with a forward-looking and result-oriented way of working. You should be able to produce high-quality work and perform under high pressure in a multiservice environment. You should also have a strong mindset towards change and development and be able to manage and prioritize your work pipeline independently.
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