Lead Contact Center Operations in Germany
vor 2 Monaten
About Nexi Germany
Nexi Germany is a leading provider of digital payment solutions, offering innovative and secure services to financial institutions and their customers. As part of the global Nexi Group, we leverage our extensive experience and expertise to shape the future of digital banking in Germany.
Why Choose Nexi?
At Nexi, we foster a dynamic and collaborative work environment where talented individuals can make a real impact. We are committed to providing our employees with opportunities for professional growth and development, as well as a competitive compensation package.
About the Role: Contact Center Manager
We are seeking a highly motivated and experienced Contact Center Manager to lead our team in Germany. In this role, you will be responsible for overseeing all aspects of our customer service operations, ensuring that we deliver exceptional experiences to our valued clients.
Your Responsibilities:
- Lead and manage a team of 35-40 contact center agents, providing guidance, support, and coaching to ensure optimal performance.
- Develop and implement strategies to enhance customer satisfaction and service quality.
- Monitor key performance indicators (KPIs) and analyze data to identify areas for improvement.
- Collaborate with other departments to ensure seamless customer experiences.
- Stay abreast of industry trends and best practices in contact center management.
Your Qualifications:
- Proven experience in managing large contact center teams within a 24/7 environment.
- Strong analytical skills and the ability to lead through data-driven insights.
- Excellent communication, interpersonal, and leadership skills.
- Fluency in German and English, both written and verbal.
- A passion for delivering exceptional customer service.
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