Customer Service Manager

Vor 6 Tagen


Eschborn, Hessen, Deutschland Nexi Germany Vollzeit

About Nexi Germany

Nexi Germany is a leading PayTech company in Europe, offering a range of services to customer banks and their cardholders. We are part of the Nexi Group, a global company with over 80 years of experience and presence in over 25 countries.

Our Team

We are a diverse team of professionals from across Europe, working together to deliver exceptional customer service. Our team is passionate about providing an outstanding customer experience and is committed to achieving our goals.

About the Role

We are seeking a highly skilled and experienced Customer Service Manager to lead our Contact Center services in Germany. As a key member of our team, you will be responsible for leading a large team of 35-40 front-line agents, providing exceptional customer service, and driving business growth.

Key Responsibilities

  • Lead a team of customer service representatives to deliver exceptional customer service
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Monitor and analyze customer feedback to identify areas for improvement
  • Collaborate with other departments to ensure seamless service delivery
  • Manage and prioritize work pipeline independently

Requirements

  • Relevant education and extensive experience in customer service, especially in a contact center environment
  • Proven track record of leading large contact center teams
  • Strong understanding of customer service dynamics and 24/7 working environment
  • Excellent analytical and leadership skills
  • Excellent communication skills in German and English

What We Offer

  • Attractive salary and competitive package
  • Well-structured training and constant support from your manager
  • Hybrid way of working
  • Flexible work hours
  • Home equipment allowance
  • Equipment needed for the role (laptop and mobile phone, including monthly mobile phone subscription)
  • Voluntary pension fund (company-sponsored retirement plan or pension)
  • Referral bonuses for recommending new team members


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