IT Technical Support Specialist
vor 2 Wochen
We are seeking a highly skilled IT Technical Support Specialist to join our team at Luxoft Germany. This role will be responsible for providing technical support to end-users, installing and configuring hardware and software, and troubleshooting complex technical issues.
Responsibilities- Install and configure hardware and software for new employees
- Provide technical support to end-users via phone, email, or in-person
- Troubleshoot complex technical issues with hardware and software
- Support local IT services including file servers, print servers, AD, and other infrastructure
- Participate in business trips to other offices as needed
To be successful in this role, you will need:
- Basic experience with end-user equipment including laptops, PCs, monitors, printers, IP phones, and projectors
- Understanding of main components, upgrade, and troubleshooting of hardware
- Basic understanding of networking technologies and protocols including TCP/IP, DNS, DHCP, FTP, SSH
- Experience with SVN and other common end-user applications
- Work experience with Linux
- Advanced knowledge of MAC and ability to troubleshoot
- Experience supporting MS products
- English: B2 Upper Intermediate
- German: A2 Elementary
We offer a competitive salary of €55,000 - €65,000 per year, depending on experience, plus additional benefits including health insurance, pension plan, and paid time off.
The estimated salary range is based on the national average salary for IT professionals in Germany and may vary depending on individual circumstances.
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