**Engineering Team Lead**

Vor 4 Tagen


Düsseldorf, Nordrhein-Westfalen, Deutschland Cognigy Vollzeit

About Cognigy

Cognigy is revolutionizing the customer service industry by harnessing the most cutting-edge artificial intelligence technology on the market. Its award-winning solution, Cognigy.AI, empowers businesses to deliver exceptional service that is instant, personalized, in any language, and on any channel. Cognigy is shaping the future of customer service, creating AI Agents by perfectly combining Generative and Conversational AI to increase customer satisfaction and actively support employees in real-time.

Our Team

We are a skilled and passionate team of professionals who are dedicated to developing cutting-edge technology. We are now looking for a talented individual to join our global team as a Technical Manager.

Why You'll Love Working at Cognigy

We empower our people to be successful as part of a diverse, passionate, and respectful team who are proud to be leading the automation of conversations to make life easier for everyone. We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust.

Our Values

Our values are at the heart of everything we do. We believe in:

  • Team: We work together to achieve our goals.
  • Trust: We trust each other to do our best work.
  • Transparency: We are open and transparent in all our interactions.
  • Technology: We are passionate about developing cutting-edge technology.

Your New Role

As a Technical Manager, you will be responsible for leading a team of software engineers. Your key responsibilities will include:

  • Managing, mentoring, and coaching a team of software engineers.
  • Providing resources to improve the engineers' skills.
  • Goal setting and quarterly assessment of team members.
  • Training the team according to best practices to ensure a high-quality product.
  • Working to remove obstacles blocking the engineers from achieving their objectives.
  • Setting up organization structures and processes for fast flow and scalability.
  • Facilitating the communication between engineering disciplines.
  • Together with the Product Owner and Tech Lead, defining and driving initiatives for long-term improvements within the team.
  • Human Resource Management-related tasks, such as recruitment, remuneration, career planning, and long-term vacation planning.

Requirements

To be successful in this role, you will need:

  • Previous experience leading and managing engineering teams.
  • Clear communication and conflict resolution skills.
  • Results-oriented with a pragmatic mindset.
  • You thrive in dynamic environments and can effectively manage shifting priorities.
  • Able to communicate technical and non-technical directions.
  • Empathetic personality who believes in giving and receiving open feedback.
  • You know how to build a supportive and trusting environment within the team.
  • You are personable and enjoy interacting with people.

Benefits

We offer a range of benefits to our employees, including:

  • Attractive and performance-oriented salary.
  • Company Pension Scheme.
  • 25 days paid leave, plus 5 floating days, plus public holidays.
  • Unique opportunity to help build and shape the company, with little hierarchy.
  • Flexible working options.
  • Colleague recognition, reward, and celebration events.
  • Global Employee Assistance Program.
  • ClassPass membership, giving you access to a variety of fitness and wellness experiences.
  • Ongoing learning and development opportunities, including LinkedIn Learning.
  • One paid 'Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice.
  • Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more.


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