Finance Operations Manager

vor 4 Wochen

Köln, Nordrhein-Westfalen, Deutschland HRS GmbH Vollzeit

Role Overview

HRS GmbH is seeking a highly skilled Finance Operations Manager to join our team in Cologne. As a key member of our finance department, you will be responsible for generating and processing invoices accurately and efficiently for products and services provided to clients, ensuring timely revenue generation.

Key Responsibilities

  • Manage and oversee the end-to-end resolution of customer claims and billing disputes to enhance customer trust and contribute to positive client experiences.
  • Collaborate closely with Sales, Customer Service, and other relevant departments to understand the nature of customer claims and identify root causes of billing discrepancies.
  • Implement proactive strategies to prevent recurring billing issues and disputes, working towards a sustainable solution.
  • Maintain accurate and up-to-date records of customer claims, resolutions, and communication in compliance with company policies to ensure transparency, compliance, and the ability to learn from past resolutions.
  • Act as the main point of contact for customers regarding billing disputes, providing exceptional customer service and ensuring timely and satisfactory issue resolution.
  • Analyze trends and patterns in customer claims to identify systemic problems and recommend process improvements.
  • Prepare comprehensive reports and presentations on customer claims, resolutions, and improvement initiatives for management review.
  • Provide training and guidance to internal teams on proper billing practices, dispute resolution procedures, and SAP BRIM functionalities to enhance team capabilities and reducing errors.

Requirements

  • Bachelor's degree in Finance, Business Administration, or a related field or comparable education.
  • Experience as a Billing Specialist/Finance Operations Manager (in a related field), with a strong focus on customer claims and issue resolution.
  • Experience in SAP beneficial and preferably Navision are a plus.
  • Demonstrated ability to analyze complex billing data, identify patterns, and develop strategic solutions for long-term issue resolution.
  • Advanced proficiency in Microsoft Office suite, particularly Excel.

Benefits

HRS GmbH offers a dynamic and entrepreneurial-driven environment with full ownership and execution focus. As a Finance Operations Manager, you will have the opportunity to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual bonus.

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