Azure IT Support Specialist

vor 3 Wochen

Köln, Nordrhein-Westfalen, Deutschland Airswift Vollzeit
Senior IT Contractor - Cyber Security

We are seeking a highly skilled Senior IT Contractor to join our team at Airswift. As a key member of our IT department, you will be responsible for enhancing our IT infrastructure by configuring and delivering cutting-edge, automated IT support services.

Key Responsibilities:
  • Microsoft Azure Active Directory / Office 365 Administration: Oversee and manage our Azure AD and Office 365 environments, ensuring seamless functionality, security, and a superior user experience.
  • Endpoint Management and Security: Administer and secure business-critical SaaS tools in a hybrid environment, ensuring optimal performance and data protection.
  • Collaboration with System Engineering: Work closely with the system engineering team to analyze complex technical challenges, identify opportunities for automation, and implement innovative solutions.
  • Access and Identity Management: Handle access and identity management requests, maintaining security protocols, ensuring compliance, and expediting service delivery.
  • Network Administration: Troubleshoot and manage network devices and clients, ensuring reliable connectivity and security.
  • IT Onboarding: Streamline the IT onboarding process, including device provisioning (laptops, phones) and delivering tailored training programs to new employees.
  • Hardware Troubleshooting: Serve as a subject matter expert in hardware troubleshooting, providing guidance and mentorship to junior team members.
  • Process Optimization and Automation: Lead efforts to automate IT tasks, reduce team workload, and enhance the user experience.
Qualifications:
  • Technical Expertise: Bachelor's degree in Computer Science or equivalent experience. 5-7 years in IT helpdesk, systems administration, or engineering roles in technology-driven organizations.
  • Platform Proficiency: Deep expertise in Azure AD, Office 365, and enterprise identity/productivity tools. Experience with ticket-based systems like Atlassian JIRA.
  • MDM Solutions: Desired experience in Mobile Device Management (MDM) tools such as Meraki, Kandji, Jamf, or Intune.
  • Communication Skills: Strong communication skills with the ability to document processes and collaborate effectively in a remote/hybrid environment.
  • Leadership & Mentorship: Ability to work independently, mentor team members, and contribute to a diverse and inclusive workplace.

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