Aktuelle Jobs im Zusammenhang mit IT Support Specialist - Bonn, Nordrhein-Westfalen - SAP Leanix
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IT Support Specialist
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IT Support Specialist
vor 3 Wochen
Bonn, Nordrhein-Westfalen, Deutschland SAP Leanix VollzeitJob Title: IT Support EngineerWe are seeking a highly skilled IT Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees.Key Responsibilities:Provide first-level technical support to employees via phone, email, and in-personAssist in troubleshooting and...
IT Support Specialist
vor 2 Monaten
Job Summary
We are seeking a highly skilled IT Support Specialist to join our team at SAP LeanIX. As a key member of our IT department, you will be responsible for providing technical assistance and support to our employees across various software and hardware issues.
Key Responsibilities
- Provide primary point of contact for employees seeking technical assistance
- Deliver effective 1st level support on-site
- Assist in setting up and maintaining audio and video equipment
- Participate in testing and integrating new technologies into our existing IT infrastructure
- Analyze support requests to uncover underlying issues and trends
- Contribute to the standardization and ongoing improvements of IT Support processes and service quality
Requirements
- Experience in a technical help desk or support role
- Specialized knowledge of IT and Apple technologies, particularly in managing a fleet of Mac and iPhone devices using asset management systems and administering those devices remotely
- Experience with ticketing/service desk applications (e.g. Jira Service Desk, ServiceNow)
- Excellent communication skills in English, both written and spoken, with the ability to communicate technical content clearly
- Customer-oriented mindset with the ability to adapt swiftly to constantly changing environments
- Ideally experience in one or more of the following areas:
- Identity Management with Okta
- Microsoft365 administration
- Mobile device management (e.g. JAMF or Microsoft Intune)
- Administration of Atlassian products (Confluence & Jira)
About SAP LeanIX
SAP LeanIX is a leading provider of enterprise architecture management (EAM) solutions, empowering organizations to create transparency and drive business transformation. Our software-as-a-service solutions enable companies to visualize, assess, and manage their IT landscapes, making sound decisions and collaborating more effectively. With a strong international presence and a diverse workforce, we offer a great place to work with opportunities for personal development and innovation.
What We Offer
- A dynamic and collaborative work environment
- Opportunities for professional growth and development
- A comprehensive benefits package
- A hybrid work mode that suits your needs
Equal Opportunities Employer
SAP LeanIX is committed to being an equal opportunity employer, valuing diversity and promoting inclusion. We welcome applications from talented individuals from diverse backgrounds and will provide reasonable accommodations to support an equitable interview process.
