Technical Support Specialist
vor 4 Wochen
Are you interested in working in a central role within a dynamic and growing organization? We are looking for a Service Desk Specialist to solve technical problems and provide support for all assigned areas.
Key Responsibilities
- Provisioning of user accounts in Active Directory, MS Exchange, TEAMS, and Unix;
- Resolve 1st level technical issues and work with other IT members to assist in resolving issues at higher levels;
- Deployment of PC desktops and laptops to include imaging, application installation, and data transfers;
- Perform minor desktop hardware repair for PC equipment and peripherals that aren't covered under warranty or by a 3rd party maintenance agreement;
- Log and track support calls and identify issues that require urgent attention and escalate them appropriately;
- Identify trends in support calls and notify the Service Desk of increasing trends and unusual or repeated activity;
- Handle all issues in a timely manner and ensure customer satisfaction;
- Document resolutions and update the knowledge base accordingly;
- Experience in the use of Jira service desk, system centre operations manager, SolarWinds Orion, SCCM; PRTG would be advantageous.
Requirements
- Great attention to detail and the ability to follow documented processes and procedures;
- Exceptional verbal and written communication skills with the ability to update documentation;
- Excellent organizational skills and the ability to handle multiple tasks at one time;
- Able to work independently when required;
- Required to work weekends and holidays as needed;
- Fluent in English and German.
About DP World
DP World is a leading provider of worldwide smart end-to-end supply chain logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.
We deliver these services through an interconnected global network of 295 business units in 78 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.
We think ahead, anticipate change and deploy industry-leading digital technology to further broaden our vision to disrupt world trade and create the smartest, most efficient and innovative solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.
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