German-speaking Client Support Specialist in Sofia
vor 3 Wochen
About the Role: As a Customer Care Assistant at Cross Border Talents, you will be responsible for delivering exceptional support to customers in the entertainment sector. Your primary tasks will involve handling customer inquiries through live chat and email, with a small portion of your time dedicated to phone calls.
Key Responsibilities:
- Provide top-tier customer support via live chat, email, and occasional phone interactions
- Assist customers with inquiries and resolve any issues efficiently and effectively
- Maintain high levels of customer satisfaction by being attentive, supportive, and detail-oriented
Requirements:
- Fluency in German (both written and spoken)
- Proficient in English (both written and spoken)
- Strong communication skills, with an interest in sports
- Well-organized with strong decision-making and problem-solving abilities
- Competent in typing and computer applications (particularly MS Office)
- A positive team player with a proactive approach
- Eligibility to work in Bulgaria: Must be an EU citizen or hold a Bulgarian Residence Card (Visa support is not provided for non-EU citizens)
- High school diploma (Previous customer service experience is a plus but not necessary)
What We Offer:
- Competitive salary plus a 1000 BGN signing bonus
- Flexible working hours: Available Monday to Sunday, with shifts from 10 am to 2 am
- Central office location: Easily accessible by public transport, including buses and metro
- Comprehensive training: Fully paid initial training, along with ongoing opportunities for professional development
- Career advancement: Structured programs to support your growth within the company
- Health and wellness benefits
- Relocation support if needed, including accommodation and travel assistance
- Additional perks like Health and Life Insurance, a Multisport card, a Transport allowance, and more
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