Technical Support Professional

vor 4 Wochen


Karlsruhe, Baden-Württemberg, Deutschland STP Informationstechnologie GmbH Vollzeit
Job Description

We are seeking a Technical Support Professional to join our IT team at STP Informationstechnologie GmbH. As a Technical Support Professional, you will be responsible for providing technical support and assistance to our internal users, troubleshooting and resolving IT-related issues, and collaborating with our IT team to ensure the smooth operation of our IT infrastructure.

Key Responsibilities
  • Provide technical support and assistance to internal users via phone, email, and in-person
  • Troubleshoot and resolve IT-related issues, including hardware, software, and network problems
  • Collaborate with the IT team to identify and implement solutions to improve IT service delivery
  • Document and maintain accurate records of all support requests and resolutions
  • Participate in on-call rotations and provide after-hours support as needed
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 2 years of experience in IT support or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of Windows operating systems, Microsoft Office, and other common software applications
What We Offer

We offer a competitive salary and benefits package, opportunities for professional growth and development, and a dynamic and supportive work environment. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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