Experience Manager
vor 4 Wochen
About Bond Brand Loyalty:
We craft innovative solutions with the aim of forging stronger brand loyalty and building sustainable growth for our clients. At Bond, our diverse and dynamic approach drives the future of loyalty, and as an Experience Strategist, you will be part of this journey.
The Role:
As the Experience Strategist, you will be responsible for moving the future of emotional loyalty forward through memorable employee and customer experiences. This is a hybrid position, and we are seeking a highly motivated and passionate Experience Strategist to join our team in a dynamic environment.
A Day in The Life:
- Partner with clients to understand their needs and develop individualized solution blueprints.
- Build a strong, collaborative relationship with clients, challenging and pushing them as appropriate.
- Partner with Account Directors to identify client business objectives and develop and recommend appropriate strategies.
- Apply thought leadership and strategic thinking to client needs.
- Create solutions that meet client business needs across the disciplines of learning & development, customer experience, service design, culture change, and change management.
- Develop Governance Models for clients to manage their initiatives on an ongoing basis.
- Apply human-centered design principles and neuroscience to the design and development of customer and employee experience solutions.
- Provide leadership and direction to colleagues working on client projects, ensuring the client remains at the centre of all that we do.
- Collaborate with colleagues in various practices to design and execute holistic strategy and solutions.
- Work with Research and Analytics teams to develop KPIs, measurement baselines, and qualitative and quantitative measurement strategies.
- Keep abreast of industry and sector trends.
- Provide mentorship to team members and colleagues.
Requirements:
- 5-7+ years of experience in designing and developing meaningful experiences for customers and employees.
- Proficiency in German and English (both oral and written) is required, with additional proficiency in Spanish preferred.
- Passionate about working with clients, understanding their needs, and developing solutions that exceed their expectations.
- Able to travel as needed.
- Analytical thinker with the ability to leverage data and insights to design and execute strategy and solutions.
- Strong customer-centric mindset, driven by a passion for delivering outstanding customer and employee experiences.
- Excellent change management expertise in designing and implementing tailored solutions.
- Strong communication and interpersonal skills, adept at building relationships with clients and internal stakeholders.
- Proficient in customer experience software and tools.
Why Bond Brand Loyalty:
Joining us means being part of a team that lives by the mantra "Create Bonds." We celebrate our collective drive, reward innovative thinking, and maintain a focus on fostering relationships, both internally and with our clients.
-
Retail Experience Manager
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland Dyson VollzeitAbout DysonDyson is a global technology company that solves problems others choose to ignore. We're growing fast and our ambition is huge – more categories, more locations and more people.About the RoleWe're looking for a Retail Experience Manager to join our team. As a member of the Retail Team, you will be responsible for defining and implementing direct...
-
Dynamic Retail Experience Manager
vor 15 Stunden
Köln, Nordrhein-Westfalen, Deutschland Dyson VollzeitAbout the RoleAs a member of our Retail Team, you will be responsible for driving business growth through effective direct and indirect activity plans. Your goal will be to deliver exceptional customer experiences while aligning with Dyson principles and guidelines.You will oversee your own budget, coordinate product launches and campaigns, and measure...
-
Senior Account Manager
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland Uniplan GmbH & Co. KG VollzeitSenior Account Manager (New Business) - Live-Kommunikation und Brand ExperienceWir suchen einen erfahrenen Senior Account Manager (New Business) für unsere Live-Kommunikation und Brand Experience-Abteilung. Als Führungskraft wirst du eine zentrale Rolle bei der Entwicklung unserer wichtigsten Pitches spielen und eng mit interdisziplinären Teams aus...
-
Customer Experience Specialist
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland Helion Research VollzeitAbout the Role:We are seeking a skilled Customer Experience Specialist to join our team at Helion Research. As a Mystery Shopping Expert, you will be responsible for evaluating the shopping experience of our partners' customers.Key Responsibilities:Evaluate the shopping experience of customers at various retail locationsProvide detailed feedback on the...
-
Customer Experience Specialist
vor 2 Wochen
Köln, Nordrhein-Westfalen, Deutschland Helion Research VollzeitAbout the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team at Helion Research.This is an exciting opportunity for individuals who are passionate about perfecting customer experiences online and in stores. As a Customer Experience Specialist, you will be responsible for evaluating shopping experiences with our partners,...
-
Customer Experience Specialist
vor 16 Stunden
Köln, Nordrhein-Westfalen, Deutschland Helion Research VollzeitAbout the RoleAs a Customer Experience Specialist with Helion Research, you will have the opportunity to work with prestigious luxury fashion and sport brands. Your role will involve visiting stores at locations of your choice, assessing your shopping experience, and providing detailed feedback.Key ResponsibilitiesEvaluate customer experiences across various...
-
Working Student Hotel Experience Manager
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland HRS GmbH VollzeitHRS, a pioneer in business travel, is seeking a motivated working student to join their Hotel Success Management team in Cologne. With over 50 years of experience, the company has established itself as a global market leader in tech- and data-driven business travel solutions.About the Role:Support the Hotel Account Management team in a current projectProvide...
-
Workplace Manager
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland HRS Group VollzeitWorkplace Manager RoleAs a Workplace Manager at HRS Group, you will be responsible for creating a welcoming environment for guests and colleagues. This role is crucial in shaping a positive first impression and delivering exceptional service.Key Responsibilities:Serve as the primary contact for guests, customers, and colleagues, ensuring a welcoming and...
-
Store Manager
vor 1 Monat
Köln, Nordrhein-Westfalen, Deutschland ZARA HOME Deutschland B.V. & Co.. KG VollzeitÜber unsWir sind Zara Home Deutschland B.V. & Co. KG, ein Teil der weltweit führenden Modeunternehmens Inditex. Wir suchen einen motivierten und engagierten Store Manager, der unsere Kunden mit einer herausragenden Erfahrung verbindet.AufgabenDer Store Manager ist verantwortlich für die Leitung des Zara Home Stores in Köln. Er oder sie ist für die...
-
Workplace Manager
vor 1 Monat
Köln, Nordrhein-Westfalen, Deutschland HRS GmbH VollzeitAbout HRS GmbHHRS GmbH, a pioneer in business travel, is dedicated to elevating every stay through innovative technology. With over 50 years of experience, our digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.Our mission is to deliver value-added services and high-return network...
-
Senior Marketing Creative Manager
vor 1 Monat
Köln, Nordrhein-Westfalen, Deutschland ESL FACEIT Group VollzeitAbout the RoleWe are seeking a highly skilled Senior Marketing Creative Manager to join our team at ESL FACEIT Group. As a key member of our marketing team, you will play a crucial role in driving innovative and impactful creative brand marketing solutions for our leading consumer brands ESL, FACEIT, and DreamHack.As a Senior Marketing Creative Manager, you...
-
Engineering Manager
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland Kaufland e-commerce VollzeitAbout the RoleWe are seeking an experienced Engineering Manager to lead our software development teams and drive the delivery of high-quality products. As an Engineering Manager, you will be responsible for overseeing the development of scalable web applications, managing cross-functional teams, and ensuring the successful execution of projects.Key...
-
Engineering Manager
vor 1 Monat
Köln, Nordrhein-Westfalen, Deutschland Kaufland e-commerce VollzeitJob OverviewWe are seeking an experienced Engineering Manager to lead our Platform Teams and drive innovation in the developer experience. As an Engineering Manager, you will be responsible for managing 1-3 platform teams, working closely with product teams, and advancing our platform infrastructure.Key ResponsibilitiesManage 1-3 platform teams and drive...
-
Product Manager
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland Döpfer Gruppe VollzeitKey Responsibilities* Manage product development and launch process.* Collaborate with cross-functional teams to drive product strategy and roadmap.Requirements* 5+ years of experience in product management or related field.* Strong leadership and communication skills.
-
Senior Process Manager
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland Bertelsmann SE & Co. KGaA VollzeitWe are seeking a highly skilled Process Manager to join our team at Bertelsmann SE & Co. KGaA.About the Role:The Process Manager will be responsible for providing international support and serving as a link between Operational Finance and the Business Unit.Key Responsibilities:Formulate specifications and technical requirements, and ensure the technically...
-
Business Development Manager
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland Publicis Sapient VollzeitAccount Manager RolePublicis Sapient is seeking a seasoned Account Manager to join our team in Germany, Austria, and Switzerland. As a key member of our Industry Client Partner team, you will play a crucial role in identifying and opening up project opportunities at existing and new clients.Your Key Responsibilities:Contribute to the development of proposals...
-
Software Engineering Manager
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland Kaufland e-commerce VollzeitJob OverviewWe are seeking an experienced Engineering Manager to lead our Platform Teams and drive innovation in the developer experience. As an Engineering Manager, you will be responsible for managing 1-3 platform teams, working closely with product teams, and advancing our platform infrastructure.Key ResponsibilitiesManage 1-3 platform teams, overseeing...
-
Financial Operations Manager
vor 3 Wochen
Köln, Nordrhein-Westfalen, Deutschland Verisk VollzeitJob SummaryVerisk is seeking a highly skilled Financial Operations Manager to lead our German business units' financial close process. The ideal candidate will have strong knowledge of German GAAP and financial reporting requirements, as well as experience with DATEV and large ERP systems.Key ResponsibilitiesManage the monthly financial close process for...
-
Customer Success Manager
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland Sastrify VollzeitWe at Sastrify are committed to helping our customers achieve success by providing them with the best SaaS procurement practices. As a Customer Success Manager, you will play a key role in driving adoption, utilization, and growth for your portfolio of customers.Key Responsibilities:Develop and manage long-term relationships with key customers and multiple...
-
Assistant Store Manager
vor 1 Monat
Köln, Nordrhein-Westfalen, Deutschland Pull&Bear VollzeitÜber unsWir sind Pull&Bear, ein Modeunternehmen mit einer Leidenschaft für Fashion und eine Vision für eine inklusive Zukunft.AufgabenWir suchen nach einem motivierten und engagierten Assistant Store Manager, der unsere Kunden mit einer hervorragenden Customer Experience begeistert.Als Teil unseres Teams wirst du die Verantwortung für die Führung und...
