Robotics Field Engineer

Vor 4 Tagen

Darmstadt, Hessen, Deutschland Energy Robotics Vollzeit
{"h3": "Your Role in Robotics Innovation"}

We are seeking a highly skilled and motivated Senior Customer Success: Field Engineer to join our team at Energy Robotics. As a key member of our customer success team, you will be responsible for ensuring the successful operation of our robots in the field, working closely with customers and internal stakeholders to identify and resolve any issues that may arise.

Key Responsibilities
  • Prepare and execute onsite trials, demos, and deployments, including training and support for our customers.
  • Be the first point of contact for our customers, providing technical expertise and support to assist them in understanding and enabling their vision and supporting their day-to-day robot operation tasks.
  • Provide support onsite at our customers to identify and resolve any issues that may arise, working closely with our technical operations and support teams to ensure a successful customer journey.
  • Demonstrate our ER software and different robot platforms to customers remotely and onsite, providing technical expertise and support to assist them in understanding and utilizing our solutions.
  • Lead regular customer meetings to keep track of project vision and progress, working closely with our sales team to ensure that our customers are satisfied with our solutions.
Requirements
  • Technical background in IT, Science, or Engineering, with relevant working experience in IT, Industrial, or Field Service environments.
  • Outstanding communication and people skills, with the ability to manage people as much as robots.
  • Willingness to learn something new every day, working at the cutting edge of technology.
  • Hands-on mentality and creative problem-solving approach, with a personal interest in technology and robotics.
  • Fluency in English and German, with the ability to travel regularly in Germany and abroad.
About Us

Energy Robotics was founded by leading experts in intelligent autonomy software for collaborative mobile robots, each with more than a decade of experience in the field and recognized with several international autonomous robotics awards. We believe that the coming decade will be shaped by intelligent robots and their applications in the industrial and private sectors, and we are seeking talented individuals to join us on this journey.

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