Front Office Supervisor

vor 2 Wochen

Rostock, Mecklenburg-Vorpommern, Deutschland A-ROSA Kreuzfahrten Vollzeit

Experience the thrill of working on the European rivers with A-ROSA Kreuzfahrten

As a Front Office Supervisor, you will be responsible for providing exceptional customer service to our guests. This includes managing the reception area, handling passenger inquiries, and ensuring a smooth boarding and disembarkation process.

Your key responsibilities will include:

  • Managing the reception team and ensuring excellent customer service
  • Coordinating with the Hotel Manager to ensure seamless operations
  • Handling passenger complaints and resolving issues efficiently
  • Maintaining accurate records and reports
  • Providing training and support to junior staff members

Requirements:

  • Successful completion of vocational training in the hotel industry and/or course of specialized study
  • At least two years of professional experience in a comparable position
  • Knowledge of Fidelio Cruise and Micros POS systems desirable
  • Excellent knowledge of German and English, other languages desirable

What we offer:

  • Swiss employment contract incl. health and pension insurance (excl. France)
  • Outside cabin (single occupancy if available) with porthole
  • Low additional costs for personal expenses (rent, supplies, clothing)
  • Attractive promotion opportunities

About A-ROSA Kreuzfahrten:

We are a leading European river cruise line, offering unique and unforgettable experiences to our guests. Our team is passionate about providing exceptional service and creating memorable moments for our passengers.

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