Technical Support Specialist

vor 2 Wochen


Heilbronn, Baden-Württemberg, Deutschland GULP – experts united Vollzeit

At GULP – experts united, we are currently seeking a skilled Technical Support Specialist to join our team. As a 2nd level supporter, you will be responsible for processing user requests and incidents forwarded from the 1st level, classifying faults and requests, and resolving problems as part of 2nd level support.

What We Offer

  • Attractive salary and long-term job security through group affiliation
  • Extensive social benefits, including Christmas and vacation bonuses
  • Company pension allowance after the end of the probationary period
  • Special conditions when purchasing concert tickets, electronic devices, sports equipment, and more
  • Regular team events such as summer parties and Christmas parties

Your Tasks

  • Processing user requests and incidents that are forwarded from the 1st level
  • Classifying faults and requests with subsequent resolution of the problems as part of 2nd level support
  • Recording and monitoring service tickets
  • Managing user support via remote solutions
  • Working closely with 3rd level support
  • Support with evaluation and project topics
  • Contributing to the creation of FAQs, documentation, and manuals

Your Profile

  • Completed training as an IT specialist or a comparable qualification
  • Sound knowledge in one or more of the following areas: Client hardware and software, Apple Mac, printers, and Office applications
  • Good knowledge of German
  • High customer and user orientation
  • A solution-oriented work approach and service mindset

Why Work with Us?

We value equal opportunities and welcome applications from people with disabilities, whose inclusion is of particular concern to us.



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