Technical Support Specialist

vor 1 Woche


Heilbronn, Baden-Württemberg, Deutschland GULP – experts united Vollzeit

At GULP – experts united, we're seeking a skilled Technical Support Specialist to join our team. As a 2nd level supporter, you'll be responsible for processing user requests and incidents, classifying faults, and resolving problems.

Your Key Responsibilities

  • Processing user requests and incidents from the 1st level
  • Classifying faults and resolving problems as part of 2nd level support
  • Recording and monitoring service tickets
  • Managing user support via remote solutions
  • Collaborating with 3rd level support
  • Contributing to the creation of FAQs, documentation, and manuals

Your Profile

  • Completed training as an IT specialist or a comparable qualification
  • Sound knowledge in one or more areas: Client hardware and software, Apple Mac, printers, and Office applications
  • Good knowledge of German
  • High customer and user orientation
  • A solution-oriented work approach and service mindset

What We Offer

  • Attractive salary and long-term job security through group affiliation
  • Extensive social benefits, including Christmas and vacation bonuses
  • Company pension allowance after the probationary period
  • Special conditions when purchasing concert tickets, electronic devices, sports equipment, and more
  • Regular team events such as summer parties and Christmas parties


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