Technical Support Specialist
vor 4 Wochen
At GULP – experts united, we're seeking a skilled Technical Support Specialist to join our team. As a 2nd level supporter, you'll be responsible for processing user requests and incidents, classifying faults, and resolving problems.
Your Key Responsibilities
- Processing user requests and incidents from the 1st level
- Classifying faults and resolving problems as part of 2nd level support
- Recording and monitoring service tickets
- Managing user support via remote solutions
- Collaborating with 3rd level support
- Contributing to the creation of FAQs, documentation, and manuals
Your Profile
- Completed training as an IT specialist or a comparable qualification
- Sound knowledge in one or more areas: Client hardware and software, Apple Mac, printers, and Office applications
- Good knowledge of German
- High customer and user orientation
- A solution-oriented work approach and service mindset
What We Offer
- Attractive salary and long-term job security through group affiliation
- Extensive social benefits, including Christmas and vacation bonuses
- Company pension allowance after the probationary period
- Special conditions when purchasing concert tickets, electronic devices, sports equipment, and more
- Regular team events such as summer parties and Christmas parties
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