Customer Support Specialist
vor 3 Wochen
We are seeking a highly motivated and detail-oriented Working Student to join our Customer Success team at Innoloft GmbH.
As a key member of our team, you will be responsible for evaluating, testing, and escalating bug tickets from our 70+ customer base.
Your primary tasks will include:
- Receiving, testing, and escalating bug tickets
- Communicating with customers regarding the status of their tickets
- Informing the CS team about high-priority bug tickets
- Participating in our weekly CS meeting
To succeed in this role, you will need:
- A strong affinity for IT tools and platforms
- Excellent communication and service-oriented skills
- Accuracy and attention to detail
- A "can-do" attitude and willingness to learn
- Strong problem-solving skills
- An independent and structured way of working
- Experience in customer service or the service industry is a plus
- Knowledge of Jira is a plus
- Native proficiency in German and excellent proficiency in English are a must
In return, you can expect:
- A dynamic and international team environment
- Flexible working hours and remote work culture
- Unlimited vacation
- Monthly virtual team events
- Development opportunities
If you are passionate about delivering exceptional customer support and are eager to learn and grow with our team, we encourage you to apply.
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