Customer Support Specialist

vor 3 Wochen


Aachen, Nordrhein-Westfalen, Deutschland Innoloft GmbH Vollzeit

We are seeking a highly motivated and detail-oriented Working Student to join our Customer Success team at Innoloft GmbH.

As a key member of our team, you will be responsible for evaluating, testing, and escalating bug tickets from our 70+ customer base.

Your primary tasks will include:

  • Receiving, testing, and escalating bug tickets
  • Communicating with customers regarding the status of their tickets
  • Informing the CS team about high-priority bug tickets
  • Participating in our weekly CS meeting

To succeed in this role, you will need:

  • A strong affinity for IT tools and platforms
  • Excellent communication and service-oriented skills
  • Accuracy and attention to detail
  • A "can-do" attitude and willingness to learn
  • Strong problem-solving skills
  • An independent and structured way of working
  • Experience in customer service or the service industry is a plus
  • Knowledge of Jira is a plus
  • Native proficiency in German and excellent proficiency in English are a must

In return, you can expect:

  • A dynamic and international team environment
  • Flexible working hours and remote work culture
  • Unlimited vacation
  • Monthly virtual team events
  • Development opportunities

If you are passionate about delivering exceptional customer support and are eager to learn and grow with our team, we encourage you to apply.



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