Service Manager

vor 1 Monat


Ingolstadt, Bayern, Deutschland MediaMarktSaturn Retail Group Vollzeit

Aufgaben

  • Develop and manage comprehensive AfterSales & Repairs programs to ensure customer satisfaction and loyalty.
  • Drive strategy in line with market conditions, sustainability, and innovation to stay ahead of the competition.
  • Collaborate with MMSRG countries and external partners to leverage best practices and expertise.
  • Negotiate with manufacturers and suppliers to improve the customer experience and commercial conditions for aftersales.
  • Process and customer journey management to ensure seamless interactions.
  • Run and support strategic projects independently to drive business growth.
  • Advise and support associated companies (stores & online) in all operational issues relating to after-sales service.
  • Develop a general technical understanding of IT processes to drive digital transformation.

Profil

  • Several years of professional experience in retail, with an industrial partner or workshop provider.
  • Experience with project management methods to drive results.
  • Strong communication and negotiation skills, with a structured way of working.
  • High team spirit, motivation, and change drive to thrive in a dynamic environment.
  • Think in systems, comfortable in complex, dynamic environments with a high pace of change.
  • Strategist with knowledge of core strategy concepts (issue-based problem solving, disruptive innovation strategy).
  • Several years of experience in strategy, VC, consulting, or entrepreneurship.
  • Business case experience is a plus.
  • Studied economics, business, strategy, management, or entrepreneurship.
  • English C1.
  • Industry expertise in service/platform industries is a plus.

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