Service Manager
vor 1 Monat
Aufgaben
- Develop and manage comprehensive AfterSales & Repairs programs to ensure customer satisfaction and loyalty.
- Drive strategy in line with market conditions, sustainability, and innovation to stay ahead of the competition.
- Collaborate with MMSRG countries and external partners to leverage best practices and expertise.
- Negotiate with manufacturers and suppliers to improve the customer experience and commercial conditions for aftersales.
- Process and customer journey management to ensure seamless interactions.
- Run and support strategic projects independently to drive business growth.
- Advise and support associated companies (stores & online) in all operational issues relating to after-sales service.
- Develop a general technical understanding of IT processes to drive digital transformation.
Profil
- Several years of professional experience in retail, with an industrial partner or workshop provider.
- Experience with project management methods to drive results.
- Strong communication and negotiation skills, with a structured way of working.
- High team spirit, motivation, and change drive to thrive in a dynamic environment.
- Think in systems, comfortable in complex, dynamic environments with a high pace of change.
- Strategist with knowledge of core strategy concepts (issue-based problem solving, disruptive innovation strategy).
- Several years of experience in strategy, VC, consulting, or entrepreneurship.
- Business case experience is a plus.
- Studied economics, business, strategy, management, or entrepreneurship.
- English C1.
- Industry expertise in service/platform industries is a plus.
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