Publishing Support Specialist

vor 1 Woche

Berlin, Berlin, Deutschland EBSCO Information Services GmbH Vollzeit

Job Summary

We are seeking a highly motivated and detail-oriented Publishing Support Specialist to join our team at EBSCO Information Services GmbH. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, including publishers from the Benelux region.

Key Responsibilities

  • First point of contact for publishers from the Benelux region, providing timely and effective support via phone and email
  • Collaborate with our European offices and teams in the USA to resolve complex complaints related to magazine subscriptions (print and digital)
  • Handle inquiries regarding orders, invoices, account statements, and payments with accuracy and reliability

Requirements

  • Completed qualification, ideally in the commercial or library sector
  • Proficient in MS Office; experience with databases is a plus
  • High motivation to learn new systems and adapt to changing requirements
  • Initiative, solution-oriented mindset, and quick comprehension
  • Very good Dutch language skills, as well as good German and English skills, both spoken and written

What We Offer

  • Individual on-the-job training and further qualification opportunities
  • Allowance for public travel expenses
  • Allowance for an asset-based benefit after 6 months with the company
  • Flexible working hours and option for hybrid home office after induction

We at EBSCO welcome you regardless of your origin, religion, gender, age, or sexual orientation. Even if you have a disability, our doors are wide open to you.

We look forward to getting to know you personally and to shaping a successful future together with you.

EBSCO Information Services GmbH is a leading international agency specializing in the delivery of magazines and periodicals, electronic magazines, and subscription management. We are the world's leading provider of management and access solutions for databases, discovery solutions, and e-books. Our customers include university libraries, research institutions, and industrial libraries. As a subsidiary of EBSCO Industries Inc. in Birmingham, Alabama, we are the number 1 in our industry.

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