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Customer Service Representative for DHL

vor 2 Monaten


Duisburg, Nordrhein-Westfalen, Deutschland Nothelle Call Center Services GmbH Vollzeit

We are seeking a Customer Service Representative for DHL to join our team at Nothelle Call Center Services GmbH.

About the Role:

We are looking for a motivated and customer-focused individual to join our team as a Customer Service Representative for DHL. As a key member of our customer support team, you will be responsible for providing exceptional customer service to DHL customers, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

  • Provide timely and effective customer service to DHL customers via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Work collaboratively with internal teams to resolve customer issues and improve customer satisfaction
  • Meet or exceed customer service metrics and performance targets
  • Participate in ongoing training and development to improve customer service skills and knowledge

Requirements:

  • Previous customer service experience, preferably in a call center environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet performance targets
  • Basic computer skills and proficiency in CRM software
  • High school diploma or equivalent required

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a leading logistics company

How to Apply:

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application to Nothelle Call Center Services GmbH.