German Customer Service Representative for Big Five IT Company
vor 3 Wochen
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for one of the Big Five IT companies. As a key member of our customer experience team, you will be responsible for providing exceptional support to customers from German-speaking countries.
Key Responsibilities:- Communicate with customers via phone, chat, and email to resolve their queries and concerns.
- Track and follow cases to ensure they are closed in an efficient and timely manner.
- Maintain high customer satisfaction by providing accurate and timely solutions.
- Provide troubleshooting for mobile devices and assist customers with account management and password security.
- Escalate unresolved cases to 2nd level support Interaction Experts.
- Fluency in German and advanced English knowledge.
- Familiarity with iOS and/or MacOS, or comparable technology.
- Great communication skills and prior customer support experience.
- Strong troubleshooting skills and ability to work in a fast-paced environment.
- Competitive monthly salary and 2 extra salaries per year.
- Referral Program: Bring your friends and receive great bonuses.
- Health care benefits and numerous other discounts.
- Full training by certified instructors.
- Professional growth and development opportunities.
- State of the art premises with relaxing break areas.
- Work for a Great Place to Work-Certified Company that fosters diversity.
Teleperformance Greece is a leading provider of customer experience solutions, connecting customers with the world's top brands for over 30 years. We offer a dynamic and inclusive work environment, with opportunities for professional growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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Berlin, Berlin, Deutschland Teleperformance Greece VollzeitCustomer Service Representative for Big Five IT CompanyWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for one of the Big Five IT companies. As a key member of our German customer experience team, you will be responsible for providing exceptional customer service to customers from...
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