Aktuelle Jobs im Zusammenhang mit IT Support Specialist - Berlin, Berlin - Foreign, Commonwealth & Development Office

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IT Support Specialist

vor 2 Monaten


Berlin, Berlin, Deutschland Foreign, Commonwealth & Development Office Vollzeit
Job Title: IT Support Officer

We are seeking a highly skilled and motivated IT Support Officer to join our team at the British Embassy in Berlin. As an IT Support Officer, you will be responsible for providing technical support to our staff and ensuring the smooth operation of our IT systems.

Key Responsibilities:
  • Provide technical support to staff on a range of IT-related queries, including hardware and software issues.
  • Diagnose and resolve technical problems in a timely and efficient manner.
  • Work closely with the IT Manager and other team members to ensure the effective operation of our IT systems.
  • Support the ongoing technology needs of Embassy employees by providing support in conjunction with the UK Help Desk.
  • Proactively maintain IT Infrastructure, reporting incidents and degradations in performance promptly to the Helpdesk and escalating through the correct channel as necessary.
Requirements:
  • Fluent written and spoken English (minimum C1 level according to the Common European Framework of Reference for Languages).
  • Minimum of 2 years of working experience in IT hardware and software, or a current student in computer science, Information Technology (IT) or similar.
  • Excellent skills in Microsoft Office 365.
  • Well organised and attention to detail.
  • Work well under pressure.
  • Ability to maintain confidentiality at all times.
Desirable Qualifications:
  • Fluent written and spoken German (minimum C1 level according to the Common European Framework of Reference for Languages).
  • IT related qualification or equivalent experience in a business environment.
  • Some previous experience in customer service.
  • Knowledge of networking infrastructure.
Working for the British Embassy:

The British Embassy in Berlin is part of a world-wide network, representing British political, economic and consular interests overseas. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, sexual orientation, age, marital status, disability or gender identity.

We offer a friendly and supportive working environment with opportunities for personal growth. The successful candidate will be encouraged to be actively involved in the corporate life of the Embassy, contributing to the wider objectives of the British Government's Germany network and supporting the Embassy's positive working environment.