Workforce Management Strategist
vor 1 Woche
Workforce Management Strategist
SumUp is seeking a Workforce Management Strategist to lead the development and implementation of workforce management strategies across our customer service organization. The ideal candidate will have experience in managing workforce management teams, be data-driven, and possess excellent communication skills.
Key Responsibilities:
- Develop and implement workforce management strategies that drive operational efficiencies, increase productivity, and improve customer experience
- Manage and mentor a team of workforce management analysts responsible for forecasting staffing needs, scheduling, and real-time monitoring of service levels
- Analyze data and trends to identify opportunities to optimize staffing levels, improve service levels, and reduce costs
- Work cross-functionally with other teams to ensure alignment of workforce management strategies with business goals
- Develop and maintain key performance indicators (KPIs) to track performance across the workforce management team and customer service organization
- Collaborate with senior leadership to develop and implement long-term workforce management strategies that support the growth and success of the business
Requirements:
- Bachelor's degree in Business Administration, Mathematics, Statistics, or related field
- 7+ years of experience in workforce management, with at least 3 years in a management role
- Strong analytical and problem-solving skills with experience in data analysis and forecasting
- Experience with workforce management software and tools, such as Verint, IEX, or NICE
- Excellent communication skills, with the ability to present complex data and insights to senior leadership
- Ability to work collaboratively with cross-functional teams and stakeholders to achieve business goals
Why SumUp?
- Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide
- Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
- A dedicated annual L&D budget of €2, for attending conferences and/or advancing your career through further education
- Enrolment onto our VSOP program: You will own a stake in SumUp's future success
- A corporate pension scheme where we match up to 20% of your contributions
- 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp
-
Workforce Management Strategist
Vor 7 Tagen
Berlin, Berlin, Deutschland Sumup VollzeitWorkforce Management StrategistAt SumUp, we're seeking a seasoned Workforce Management Strategist to drive operational efficiencies, increase productivity, and enhance customer experience across our customer service organization. As a key member of our team, you'll develop and implement workforce management strategies, manage and mentor a team of analysts,...
-
Workforce Management Lead
vor 1 Monat
Berlin, Berlin, Deutschland Sumup VollzeitLead Workforce ManagementSumUp is seeking a seasoned professional to lead the development and implementation of workforce management strategies across our customer service organization. The ideal candidate will have a proven track record in managing workforce management teams, be data-driven, and possess excellent communication skills.Key...
-
Workforce Management Lead
vor 1 Monat
Berlin, Berlin, Deutschland Sumup VollzeitLead Workforce ManagementSumUp is seeking a seasoned professional to lead the development and implementation of workforce management strategies across our customer service organization. The ideal candidate will have a proven track record in managing workforce management teams, be data-driven, and possess excellent communication skills.Key...
-
Flink Workforce Growth Strategist
Vor 6 Tagen
Berlin, Berlin, Deutschland Flink VollzeitWorkforce Growth Specialist RoleFlink is seeking a highly skilled Workforce Growth Specialist to join our team in Berlin. As a key member of our workforce growth team, you will be responsible for designing and implementing employee engagement campaigns aimed at improving workforce performance and retention.Key ResponsibilitiesDesign and implement employee...
-
Digital Strategist
vor 1 Monat
Berlin, Berlin, Deutschland EXXETA Vollzeit{"title": "Digital Strategist", "description": "Unsere HerausforderungWir suchen einen Digital Strategisten, der unsere Kunden bei der Entwicklung von digitalen Geschäftsmodellen unterstützt. Du wirst unsere Kunden bei der Analyse von Märkten und Trends begleiten und gemeinsam Lösungen entwickeln, um ihre digitale Transformation voranzutreiben.Deine...
-
Digital Strategist
vor 1 Monat
Berlin, Berlin, Deutschland EXXETA Vollzeit{"title": "Digital Strategist", "description": "Unsere HerausforderungWir suchen einen Digital Strategisten, der unsere Kunden bei der Entwicklung von digitalen Geschäftsmodellen unterstützt. Du wirst unsere Kunden bei der Analyse von Märkten und Trends begleiten und gemeinsam Lösungen entwickeln, um ihre digitale Transformation voranzutreiben.Deine...
-
Content Strategist
vor 3 Wochen
Berlin, Berlin, Deutschland notus VollzeitAbout notusWe're a personal branding agency that helps founders and entrepreneurs build their online presence through high-quality content.Our team is passionate about creating engaging stories that showcase our clients' unique voices and perspectives.We're looking for a talented Content Strategist to join our team and help us deliver exceptional content to...
-
Content Strategist
vor 3 Wochen
Berlin, Berlin, Deutschland notus VollzeitAbout notusWe're a personal branding agency that helps founders and entrepreneurs build their online presence through high-quality content.Our team is passionate about creating engaging stories that showcase our clients' unique voices and perspectives.We're looking for a talented Content Strategist to join our team and help us deliver exceptional content to...
-
Cloud Strategist
vor 4 Wochen
Berlin, Berlin, Deutschland BWI GmbH Vollzeit{"h1": "Cloud Strategist - Join Our Team at BWI GmbH", "p": "Wir suchen einen erfahrenen Cloud Strategisten, der unsere Kunden bei der Umsetzung von Cloud-Lösungen unterstützt. Als Teil unseres Teams werden Sie an der Entwicklung von IT-Solutions für die Bundeswehr und ihre Kunden beteiligt. "}, {"h2": "Ihre Aufgaben", "ul": [{"li": "Übergreifende...
-
Cloud Strategist
vor 4 Wochen
Berlin, Berlin, Deutschland BWI GmbH Vollzeit{"h1": "Cloud Strategist - Join Our Team at BWI GmbH", "p": "Wir suchen einen erfahrenen Cloud Strategisten, der unsere Kunden bei der Umsetzung von Cloud-Lösungen unterstützt. Als Teil unseres Teams werden Sie an der Entwicklung von IT-Solutions für die Bundeswehr und ihre Kunden beteiligt. "}, {"h2": "Ihre Aufgaben", "ul": [{"li": "Übergreifende...
-
Liquidity Strategist
vor 2 Wochen
Berlin, Berlin, Deutschland EoT Labs VollzeitAbout EoT LabsEoT Labs is a pioneering organization at the forefront of harnessing modern technology to build a global, borderless machine economy that benefits all humans on earth. Our flagship project, peaq, is revolutionizing industries and shaping the future of decentralized finance.Job Title: Liquidity StrategistWe're seeking a highly skilled Liquidity...
-
Liquidity Strategist
vor 2 Wochen
Berlin, Berlin, Deutschland EoT Labs VollzeitAbout EoT LabsEoT Labs is a pioneering organization at the forefront of harnessing modern technology to build a global, borderless machine economy that benefits all humans on earth. Our flagship project, peaq, is revolutionizing industries and shaping the future of decentralized finance.Job Title: Liquidity StrategistWe're seeking a highly skilled Liquidity...
-
Content Strategist
vor 4 Wochen
Berlin, Berlin, Deutschland notus VollzeitAbout notusWe're a personal branding agency that helps founders across the DACH region and the US tell their stories on social media.Our mission is to build a community of content creators who share our passion for personal branding.Job DescriptionWe're looking for a skilled Content Strategist to join our team. As a Content Strategist, you'll be responsible...
-
Content Strategist
vor 4 Wochen
Berlin, Berlin, Deutschland notus VollzeitAbout notusWe're a personal branding agency that helps founders across the DACH region and the US tell their stories on social media.Our mission is to build a community of content creators who share our passion for personal branding.Job DescriptionWe're looking for a skilled Content Strategist to join our team. As a Content Strategist, you'll be responsible...
-
Content Strategist
vor 4 Wochen
Berlin, Berlin, Deutschland notus VollzeitAbout notusWe're a personal branding agency that helps founders across the DACH region and the US tell their stories on social media.Our mission is to build a community of content creators who share our passion for personal branding.Job DescriptionWe're looking for a skilled Content Strategist to join our team. As a Content Strategist, you'll be responsible...
-
Content Strategist
vor 4 Wochen
Berlin, Berlin, Deutschland notus VollzeitAbout notusWe're a personal branding agency that helps founders across the DACH region and the US tell their stories on social media.Our mission is to build a community of content creators who share our passion for personal branding.Job DescriptionWe're looking for a skilled Content Strategist to join our team. As a Content Strategist, you'll be responsible...
-
Quantitative Strategist Specialist
vor 4 Wochen
Berlin, Berlin, Deutschland 0010 Deutsche Bank Aktiengesellschaft VollzeitJob Title: Quantitative Strategist SpecialistJoin Deutsche Bank's Group Strategic Analytics (GSA) team as a Quantitative Strategist Specialist and contribute to the development of models and methodologies for Market Risk and Capital calculation.About the RoleThis is an exciting opportunity to work with a talented team of quantitative experts and develop your...
-
Quantitative Strategist Specialist
vor 4 Wochen
Berlin, Berlin, Deutschland 0010 Deutsche Bank Aktiengesellschaft VollzeitJob Title: Quantitative Strategist SpecialistJoin Deutsche Bank's Group Strategic Analytics (GSA) team as a Quantitative Strategist Specialist and contribute to the development of models and methodologies for Market Risk and Capital calculation.About the RoleThis is an exciting opportunity to work with a talented team of quantitative experts and develop your...
-
Marketing Strategist
vor 2 Monaten
Berlin, Berlin, Deutschland TLGG Vollzeit{"h1": "Marketing Strategist - Digital Business Consultant", "h2": "Job Description", "p": "Wir suchen einen erfahrenen Marketing Strategisten, der unsere Kunden bei der Entwicklung von kreativen und analytischen Lösungen unterstützt. Du wirst mit interdisziplinären Teams zusammenarbeiten, um Probleme zu lösen und umsetzbare Empfehlungen für unsere...
-
Marketing Strategist
vor 2 Monaten
Berlin, Berlin, Deutschland TLGG Vollzeit{"h1": "Marketing Strategist - Digital Business Consultant", "h2": "Job Description", "p": "Wir suchen einen erfahrenen Marketing Strategisten, der unsere Kunden bei der Entwicklung von kreativen und analytischen Lösungen unterstützt. Du wirst mit interdisziplinären Teams zusammenarbeiten, um Probleme zu lösen und umsetzbare Empfehlungen für unsere...