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Maritime Contract Coordinator Specialist
vor 1 Monat
At Radio Holland, we're the first choice for NavCom solutions in the maritime industry worldwide. Our innovative approach ensures efficient service along major shipping routes.
We strive for high levels of service and long-term relationships with our customers, focusing on sustainable technologies to improve efficiency and safety at sea.
In our Deepsea department, you'll find a dynamic team committed to exceeding customer satisfaction. This exciting role involves collaborating with service engineers, coordinators, planners, and business development managers to deliver exceptional service.
As a key member of our team, your primary responsibility is to serve as the central point of communication for customers within the Sales and Service department. You'll oversee repairs, troubleshooting, installations, and servicing of navigation and communication equipment on marine vessels.
Your objective is to uphold the highest standards of quality and ensure utmost customer satisfaction. Your role is crucial in facilitating smooth and efficient contract management processes.
The scope of your work is international, and you will be located in Hamburg, Germany.
Key Responsibilities:
- You will provide contract support for assigned clients and monitor the agreed delivery of parts and services as per contract.
- You will respond to clients' requests for quotations and verify if the scope of work is within the contract.
- You will send quotes to clients according to specific agreed conditions and obtain agreement from the customer.
- You will arrange the pre-delivery of spare parts from Radio Holland Warehouses when service delivery is outside the Radio Holland gate.
- You will work with Contract Support (Finance) to close contracts.
- You will check incoming invoices in our system (WhiteVision).
- You will maintain ship lists (vessels purchased or sold) and equipment lists (serial numbers, software versions, expiration dates) in the system.
- You will visit clients.
Requirements:
- You must be able to handle ad-hoc situations effectively and adapt to the dynamics of the maritime sector.
- You should possess strong communication, problem-solving, and collaboration skills.
- You should be service-minded and not afraid to take responsibility.
What We Offer:
- A competitive salary and benefits package of approximately €60,000 - €80,000 per year, depending on experience.
- Opportunities for professional development and advancement.
- An engaging and inclusive work environment.
- The chance to work with cutting-edge maritime technology.
Our ideal candidate is an eager and motivated Contract Coordinator with a passion for maritime technology and a commitment to exceptional service.
