Patient Accounts Representative Collections Specialist
vor 4 Wochen
Purpose and Scope:
The Patient Accounts Representative - Collections provides administrative support to the collections operations within the assigned function(s). Through ongoing database maintenance, the Patient Accounts Representative - Collections ensures the timely receipt of claim payments and minimizes bad debt accrual.
Key Responsibilities:
- Identify and resolve routine outstanding claims under general supervision.
- Generate and analyze diverse reports and work lists to identify and resolve general patient account issues.
- Assist in the resolution of outstanding payments from past due accounts.
- Ensure timely receipt of claim payments, process payments accordingly, and reconcile all necessary data.
- Perform all responsibilities in compliance with company policies and procedures, ensuring timely and complete documentation of activities performed.
- May serve as a point of contact for customers and/or external vendors in response to inquiries and unresolved issues.
- May mentor other staff as applicable.
- Assist with various projects as assigned by direct supervisor.
Additional Responsibilities:
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
Physical Demands and Working Conditions:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasionally lift and/or move up to 50 pounds.
Education:
- High School Diploma required
Experience and Required Skills:
- 1 - 2 years' related experience.
- General computer skills with working knowledge of word processing, spreadsheet, and email applications.
- Detail oriented with good analytical and organizational skills.
- Good interpersonal skills with the ability to work cohesively within a team environment.
- Excellent oral and written communication skills to effectively communicate with customers and all levels of management.
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.
Bilingual - Spanish / English
Must have Healthcare Revenue Cycle Experience
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