Technology Service Analyst
vor 4 Wochen
We are seeking a Technology Service Analyst to join our Corporate Bank team at Deutsche Bank. As a Technology Service Analyst, you will be responsible for implementing the business vision and strategy on a global level, with a focus on achieving consistent operational excellence and customer/user satisfaction through industrialization, price/value options, and leveraging greater automation and use of technology.
Key Responsibilities:
Second level support for the applications as part of the tribe, communicating with key stakeholders and team members around the world
Main point of contact for the application suite in the functions of incident, problem, change, release, events, capacity and continuity
Escalation, management and communication of major production incidents
Working with development teams to hand off new applications and escalate issues to the third level
Conduct technical analysis of the platform to identify and resolve performance and resilience issues
Ensure that all BAU support requests from the business are handled with priority and within the agreed SLA and that all application stability issues are addressed
Drive continuous improvement
Perform real-time monitoring to ensure application SLAs are met and application availability (uptime) is maximized
Support the process to approve all new releases and production configuration changes, keep stakeholders updated and perform all release tasks assigned to support
Required Skills:
3-5 years experience in IT in large enterprise environments, particularly in controlled production environments or in financial services technology in a customer facing role
Good experience in supporting production applications and ITIL practices
Good understanding of application support and/or development and complex IT infrastructure (UNIX, database, middleware, cloud, MQ etc.)
Very good working knowledge of databases (Oracle/MSSQL etc.) including working experience in writing SQL scripts and queries
Very good practical experience with UNIX/Linux, Solaris, Java J2EE, Python, PowerShell scripts, Bash, Ansible, automation tools (RPA, Workload, Batch)
Experience with application performance monitoring tools - Geneos, Splunk, Grafana and New Relic, as well as planning tools
Experience with cloud technologies (preferably GCP) is welcome
We offer a comprehensive portfolio of benefits and offerings to support both, your private and professional needs.
Emotionally and mentally balanced
Physically thriving
Socially connected
Financially secure
This job is available in full and part-time.
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
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