Technology Service Analyst
vor 1 Woche
Job Summary:
We are seeking a highly skilled Technology Service Analyst to join our Corporate Bank team. As a Technology Service Analyst, you will be responsible for providing second-level support for our applications, working closely with key stakeholders and team members around the world.
Main Responsibilities:
* Provide second-level support for our applications, including incident, problem, change, release, events, capacity, and continuity.
* Escalate major production incidents and manage communication with stakeholders.
* Work with development teams to hand off new applications and escalate issues to the third level.
* Conduct technical analysis of our platform to identify and resolve performance and resilience issues.
* Ensure that all BAU support requests from the business are handled with priority and within the agreed SLA.
* Drive continuous improvement and perform real-time monitoring to ensure application SLAs are met and application availability is maximized.
Requirements:
* 3-5 years of experience in IT in large enterprise environments, particularly in controlled production environments or in financial services technology in a customer-facing role.
* Good experience in supporting production applications and ITIL practices.
* Good understanding of application support and/or development and complex IT infrastructure (UNIX, database, middleware, cloud, MQ, etc.).
* Very good working knowledge of databases (Oracle/MSSQL, etc.) including working experience in writing SQL scripts and queries.
* Very good practical experience with UNIX/Linux, Solaris, Java J2EE, Python, PowerShell scripts, Bash, Ansible, automation tools (RPA, Workload, Batch).
* Experience with application performance monitoring tools - Geneos, Splunk, Grafana, and New Relic, as well as planning tools.
What We Offer:
We provide a comprehensive portfolio of benefits and offerings to support both your private and professional needs.
* Emotionally and mentally balanced: A positive mind helps us master the challenges of everyday life - both professionally and privately.
* Physically thriving: We support you in staying physically fit through an offering to maintain personal health and a professional environment.
* Socially connected: Networking opens up new perspectives, helps us thrive professionally and personally as well as strengthens our self-confidence and well-being.
* Financially secure: We provide you with financial security not only during your active career but also for the future.
Location: Frankfurt
Language: English
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