Customer Service Representative

vor 2 Wochen

Köln, Nordrhein-Westfalen, Deutschland Boston Consulting Group Vollzeit
Shape the Future of Business

We're seeking a highly motivated and organized Receptionist (all genders) to join our dynamic team at BCG Platinion in Cologne. As a key member of our Business Service Team, you'll play a vital role in providing exceptional support to our customers, applicants, employees, and service providers.

Key Responsibilities:
  • Provide professional support to our customers, applicants, employees, and service providers as the central communication point
  • Answer incoming calls centrally and route them accordingly
  • Manage conference arrangements, mail handling, and distribution, as well as coordinate and commission courier services
  • Process invoices and consult with accounting on a regular basis
  • Assist in organizing and executing events, both in-house and out-of-office
  • Manage purchasing and supplier relationships, including determining requirements, ordering, and checking invoices
Requirements:
  • Professional training and at least two years of experience in a service-oriented environment
  • Fluency in German and excellent English language skills (written and spoken)
  • Initiative, strong sense of responsibility, team spirit, loyalty, and reliability
  • Proactive, pragmatic, and solution-oriented work style with a talent for organization and coordination
  • Strong interpersonal and communication skills
  • Ability to thrive in a fast-paced environment and set priorities effectively
  • Proficiency in standard MS Office programs
What We Offer:
  • Exciting tasks with high personal responsibility and creative opportunities in a dynamic environment
  • Attractive remuneration package and social benefits
  • 30 days of annual leave
  • Strong feedback culture and individual goal setting and evaluation
  • Continuous training through internal and external training programs and an annual budget for individual training
  • Modern offices with ergonomic workstations
  • Travel allowance and free parking at the office
  • Generous catering in the office
  • Highly discounted gym membership at Urban Sports Club
  • Vibrant office culture on Office Friday and at numerous events

BCG Platinion is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified candidates regardless of ethnic and social background, age, gender, sexual identity, religion, ideology, or disability. Apply now with your CV, relevant references, and a cover letter including salary expectation and possible starting date via our online portal or contact Silvia Cassel for any questions.

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