Customer Service Representative
vor 2 Monaten
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer care team, you will be responsible for providing exceptional support to our clients through various communication channels.
Key Responsibilities:
- Provide telephone-based support to clients, addressing their inquiries and concerns in a professional and courteous manner.
- Ensure timely and effective resolution of client issues, escalating complex matters to senior team members as needed.
- Maintain accurate records of client interactions, updating our CRM system with relevant information.
Requirements:
- Bachelor's degree in a business-related field or equivalent experience.
- Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
- Proficiency in Microsoft Office applications, with the ability to learn and adapt to new systems.
- A passion for delivering exceptional customer service, with a focus on meeting and exceeding client expectations.
What We Offer:
- A dynamic and supportive work environment, with opportunities for growth and professional development.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- A collaborative and inclusive company culture, with a focus on work-life balance and employee well-being.
About Us:
Studienkreis GmbH is a leading provider of educational services, dedicated to delivering high-quality support to our clients. Our team is passionate about making a positive impact in the lives of our clients, and we are seeking like-minded individuals to join our team.
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