Advisory Digital Solution Consultant

vor 4 Wochen

Berlin, Berlin, Deutschland ServiceNow Vollzeit

Job Title: Technical Presales Expert for Customer Experience

Job Summary:

We are seeking a highly skilled Technical Presales Expert for Customer Experience to join our team at ServiceNow. As a key member of our presales team, you will be responsible for supporting the sales effort by developing, positioning, and delivering product-specific solutions during sales cycles.

Key Responsibilities:

  • Support solution sales as a technical and domain expert of a client-facing sales team, aligned to Enterprise accounts across verticals
  • Help develop and contribute to sales campaigns focused on Customer Service and Customer Experience workflows
  • Contribute and maintain a showcase of Customer Service workflow solutions created on the ServiceNow platform
  • Lead discovery workshops to determine customers' business challenges and deliver product demonstrations to align our solution with customer needs
  • Handle product feature and technical questions from customers, channel partners, and ServiceNow colleagues
  • Configure demonstration environments to address customer requirements and business issues
  • Deliver product demonstrations to customers and products, in person, and through MS Teams
  • Provide feedback to product management about product enhancements that can address customer needs and drive additional business value
  • Share best practices and known solutions with other Solution Consultants to enhance the quality and efficiency of the other team members
  • Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors
  • Communicate with both business and technical decision makers
  • Responding to Request for Information/Proposal documents
  • Supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars, etc.
  • Act as the ServiceNow subject matter expert at executive briefings/marketing events

Qualifications:

  • 5+ years of pre-sales solution consulting or sales engineering experience in Customer Experience, CRM, or Customer Engagement industry
  • Experience selling into complex, Enterprise accounts across verticals
  • Technical expertise with cloud software solutions
  • Pitch perfect communication, writing, and presenting skills, with fluency in English essential
  • Demonstrated relationship building skills, with proven success at developing and nurturing relationships up to and including C-level
  • Experience speaking with both business decision makers and technical decision makers, with the ability to effectively communicate ServiceNow value proposition and key differentiators to prospects
  • Experience working on complex deals with Enterprise customers in a matrix team
  • Experience working collaboratively across a complex sales eco-system, with account teams, sales leadership, commercial, product management, product marketing, partners, and professional services
  • Demonstrated territory management skills, including pipeline building and working closely with Sales counterpart to drive execution excellence
  • Creative problem-solving skills with a growth mindset and desire to work in a fast-paced, high growth organisation
  • Organised and detail-oriented
  • A high degree of passion, energy, and drive
  • Willingness to travel across the region as necessary

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