HR Insights Specialist

vor 11 Stunden


Berlin, Berlin, Deutschland JOIN Vollzeit
Job Description

We are seeking an enthusiastic User Researcher (f/m/d) to join our team at JOIN, a forward-thinking HR-Tech startup in Berlin. As one of Europe's fastest-growing companies, we've revolutionized recruiting with over 80,000 customers across six countries and more than 100,000 job listings.

This is an exceptional opportunity to contribute to innovative solutions and shape the future of HR technology. If you're eager to grow and make a meaningful impact, we invite you to join our dynamic team.

Key Responsibilities
  • Engage with users through interviews and analyze insights to enhance product design and user experience
  • Analyze customer feedback to deliver actionable insights, quantify customer sentiment (NPS, CSAT), and oversee in-app surveys
  • Share discovery findings across the company to inform strategic decisions
  • Monitor competitor features, pricing, and KPIs to provide valuable insights for strategic planning efforts
Requirements
  • Native or fluent English speaker with proficient German skills (C1 Level)
  • 2-3 years of experience in customer insights, user research, or market research
  • Excellent communication and writing skills to convey complex information clearly
  • Proven experience in conducting customer interviews and surveys, quantitative and qualitative data analysis, CRM systems, and in-app survey tools
  • Able to design and execute studies, including drafting guides and questionnaires
  • Effective user community engagement to build rapport and trust
  • Translate customer insights into strategic recommendations and prioritize research initiatives by business impact
  • Meticulous data collection, analysis, and reporting
  • Proactive issue identification and solution development
  • Able to work independently and manage multiple projects with minimal supervision
Benefits
  • Work in a diverse and international environment
  • Located in the heart of Berlin, our design office offers a unique work atmosphere


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