Senior IT Support Specialist

vor 4 Wochen

Bruchsal, Baden-Württemberg, Deutschland Volocopter GmbH Vollzeit
Job Title: Senior IT Support Engineer

At Volocopter GmbH, we are seeking a highly skilled Senior IT Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support and service management to our employees and stakeholders.

Key Responsibilities:
  • Execute and improve IT Service Management processes according to the ITIL framework
  • Participate in IT Help Desk activities and foster ticket resolution according to Service Level Agreements
  • Provide technical support and consulting to users by applying in place Standard Operating Procedures (SOP)
  • Execute standard changes for frequently raised requests around AAD User Management, Baramundi Software Distribution, Mobile Device Management (intune, Jamf), and others
  • Resolve issues of high complexity and align solution within the support team
  • Provide user feedback to product owners from other teams such as Data or Network Operations
  • Adapt user documentation where needed
  • Support our 1st Level support with knowledge and optimize our requirements and 1st / 2nd Level end
Requirements:
  • Completed training as IT Specialist or similar qualification from previous roles
  • 5+ years of professional experience in IT Service Management (ITIL or comparable)
  • Experience in executing IT Service Management tools and workflows
  • Ability to properly capture, prioritize and manage multiple incidents / service request
  • Very good knowledge of the current Microsoft Office, Windows, Apple iOS / MacOS operating systems, Jira, Confluence, Azure AD/Entra/M365 User-management and more
  • Skilled in Hardware, Windows OS, and Office Apps troubleshooting
  • Reliability, and ability to work in a team even when faced with challenging situations
  • High customer orientation, dedicated to meet their expectations & requirements
  • Independent and proactive way of working
  • Business fluent English skills, German language skills would be a plus
About Volocopter:

Volocopter GmbH is a fast-growing high-tech company with a superb network of investors and partners. We are committed to fostering an environment where everyone feels valued, respected, and empowered to reach their full potential. Our differences are what make us great, and we believe that changing the world starts on team level.

We offer a chance to shape the future of aviation, help us create groundbreaking new projects - from scratch, personal accountability, as well as growth and learning opportunities, based on your personal strengths. An inspiring workplace with modern workspaces, flexible hours, quick decision-making, a flat hierarchy, positive leadership, great team spirit, and an attractive compensation package.

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