Lead IT Support Engineer
vor 3 Monaten
Senior IT Support Engineer Overview
About the Company
Volocopter GmbH is at the forefront of electric air mobility, pioneering the development of eVTOL (electric Vertical Take-Off and Landing) aircraft. Our mission is to revolutionize urban transportation, making it sustainable and efficient for cities around the globe.
Position Summary
Your Key Responsibilities:
- Enhance and implement IT Service Management frameworks aligned with ITIL standards.
- Deliver expert technical assistance and support to end-users.
- Diagnose and resolve intricate technical challenges while collaborating with the support team.
- Drive improvements in current IT service management practices.
Required Qualifications:
- Formal training as an IT Specialist or equivalent professional experience.
- A minimum of 5 years of experience in IT Service Management.
- Strong knowledge of Microsoft Office, Windows, Apple iOS, Jira, and other relevant tools.
- Exceptional troubleshooting capabilities.
- Outstanding communication skills and a commitment to customer service.
Why Consider a Career with Volocopter?
- Join a rapidly expanding technology company.
- Be part of innovative projects that are shaping the future of aviation.
- Opportunities for personal and professional development tailored to your strengths.
- Experience a modern work environment with flexible working hours and a collaborative team.
- Receive a competitive salary and benefits package.
- Be part of a diverse and inclusive workplace that values respect and equality.
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