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Administrative Support Specialist

vor 2 Monaten

Neu Isenburg, Hessen, Deutschland PAMEC PAPP Vollzeit

About PAMEC PAPP

PAMEC PAPP is a leading company in the industry, and we are seeking a highly skilled Customer Support Employee to join our team.

Job Summary

We are looking for a detail-oriented and organized individual to provide administrative support to our field workers, create offers based on our terms, process orders and invoices, monitor conditions and EU regulations, handle complaints, returns, credits, and corrections, and manage customer correspondence.

Key Responsibilities

  • Provide administrative support to field workers, including data entry and record-keeping.
  • Create offers based on our terms and conditions, ensuring accuracy and attention to detail.
  • Process orders and invoices, ensuring timely and accurate completion.
  • Monitor conditions and EU regulations, staying up-to-date on changes and updates.
  • Handle complaints, returns, credits, and corrections, resolving issues in a professional and timely manner.
  • Manage customer correspondence, including emails and phone calls, providing excellent customer service.

Requirements

To excel in this role, you should have:

  • A commercial education, preferably with a focus on customer service or a related field.
  • Experience in inbound customer service, customer inquiries, or call centers.
  • Excellent German language skills, with the ability to communicate effectively with customers and colleagues.