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Business Operations Specialist

vor 2 Monaten


Deutschland Serrala Vollzeit
About the Role

We are seeking a highly skilled Business Coordinator to join our Global Support Organization. As an Escalation Manager, you will collaborate with customers and internal stakeholders to resolve critical customer issues in a timely and effective manner.

Key Responsibilities
  • Foster strong client relationships through trust-building efforts and clear expectation management.
  • Communicate effectively in both English and German.
  • Manage projects using Project Management Office (PMO) practices.
  • Apply Service Management principles (ITIL) to deliver exceptional customer service.
Requirements
  • 3-5 years of experience in a Technical Support or customer-facing role.
  • Excellent communication and project management skills.
  • Deep understanding of Service Management principles (ITIL).
About Serrala

Serrala is a global player in the financial software industry with nearly four decades of experience. We empower businesses to optimize their financial operations and have earned the trust of a diverse global community. Our teams are eager to evolve, advance, and innovate, and we believe that together we can accomplish any challenge.